BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Daily Archives: December 12, 2024
Altius Group Appoints Head of Contact Centre
Altius Group Limited, the UK’s leading group of boutique business brokers, is delighted to announce the appointment of Roy Wade to the newly created role of Head of Contact Centre. Continue reading Altius Group Appoints Head of Contact Centre
Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Continue reading Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing