Markerstudy Group, a group of brands specialising in motor insurance products and complementary services, has modernised its contact centre technology to enable it to handle growing call volumes and better support its team. Continue reading Markerstudy Group embraces AI to drive contact centre innovation and excellence
Monthly Archives: November 2024
Maxicare improves the patient experience with NICE
NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Continue reading Maxicare improves the patient experience with NICE
SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
SoundHound AI, a global leader in voice artificial intelligence, and Apivia Courtage, part of AEMA Group, one of the world’s largest mutual and cooperative insurers, announced that their partnership to deploy conversational AI agents has reached a milestone. Continue reading SoundHound’s Conversational AI Agents Drive Nearly 20% Productivity Increase at Apivia Courtage Contact Centres
Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. Continue reading Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Scorebuddy Receives €5 Million Investment from Foresight
Scorebuddy, a market leader in contact centre quality assurance, announced an investment of €5 million from Foresight Group, a FTSE 250 listed private equity and infrastructure investment manager. Continue reading Scorebuddy Receives €5 Million Investment from Foresight
Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape
Cirrus, the UK’s premier provider of contact centre solutions, has announced an exciting new partnership with NICE. Continue reading Cirrus Adds NICE CXone Mpower To Its Portfolio to Transform the UK Mid-Market CCaaS Landscape