Zendesk, a pioneer in Agentic AI-powered service, announced at its annual Relate conference the launch of the Zendesk Resolution Platform, aimed at redefining customer experience. Continue reading Zendesk Revolutionizes CX with the Launch of Agentic AI-Powered Zendesk Resolution Platform
Daily Archives: March 26, 2025
Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Observe.AI, the leading AI Conversation Intelligence platform for contact centres, announced the general availability of the company’s VoiceAI agents, capable of automating all customer interactions in the contact centre, from FAQs to complex, multi-turn conversations. Continue reading Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform
Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels
Forethought, the leader in agentic AI for customer support, announced the launch of Forethought Voice to its multi-agent, multi-channel AI for CX platform. Continue reading Forethought Introduces Voice, Becoming the First Complete Agentic AI Platform Across All CX Channels