Medallia, the global leader in customer and employee experience, announced its vision for the next generation of customer experience and seven AI-powered product innovations that will propel enterprise organisations to move from surveys and signals to actions and automation. Continue reading Medallia unveils vision for future of customer experience and seven AI-powered capabilities
Daily Archives: March 25, 2025
NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
NICE and Deloitte Digital announced an alliance developed to transform customer service by offering end-to-end AI and service automation. This collaboration is geared towards making customer service a distinctive feature of organizations by redefined AI-powered enhancements. Continue reading NICE Announces Strategic Alliance with Deloitte Digital to Enhance Customer Experience Workflows Through AI and Automation
Genesys Expands the Customer Engagement Continuum with Social Listening
Genesys®, a global cloud leader in AI-Powered Experience Orchestration, announced Genesys Cloud Social to help organizations use social media channels to learn more about their customers and engage with them in new ways. Continue reading Genesys Expands the Customer Engagement Continuum with Social Listening
CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution
CallMiner, the leading provider of conversation intelligence to improve CX, announced CallMiner Outreach. Built on advanced analytics and AI, CallMiner Outreach is a revolutionary CX and customer feedback management solution that empowers businesses to connect with customers in more meaningful ways, fostering stronger relationships and uncovering actionable insights that drive enterprise-wide benefits. Continue reading CallMiner Revolutionizes CX with AI-Powered Customer Feedback Solution