NICE announced the launch of CXone Mpower Orchestrator, the only solution that delivers true end-to-end automation for customer service by unifying all touchpoints, including virtual agents, live agents and back-office workflows, on a single AI platform. Continue reading NICE launches CXone Mpower Orchestrator to deliver the first true end-to-end AI automation in CX
Daily Archives: March 24, 2025
ResultsCX Acquires Aucera
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms, has acquired Aucera. Continue reading ResultsCX Acquires Aucera
Medallia announces Carrie Parker as Chief Marketing Officer
Medallia, the global leader in customer and employee experience, announced Carrie Parker as Chief Marketing Officer (CMO). Parker brings over 25 years of experience leading high-performing teams, transforming brands, and driving revenue growth for technology and SaaS companies. Continue reading Medallia announces Carrie Parker as Chief Marketing Officer