The integration of AI into customer experience operations is causing anxiety among employees and pushing them to leave their roles, according to new research from ArvatoConnect. Continue reading AI anxiety risks customer experience talent drain, report warns
Daily Archives: June 24, 2025
District Council contact centre shines in Mystery Shopper exercise
A mystery shopper exercise at South Cambridgeshire District Council’s Customer Contact Centre found 98% of advisors answered enquiries to a high standard. Continue reading District Council contact centre shines in Mystery Shopper exercise
VXI Continues to Expand Egypt Operations with New Contact Centre Seats
VXI Global Solutions, a leading provider of CX and BPO solutions, announced the addition of several hundred new contact centre seats in its delivery centre in Egypt, marking the latest period of expansion and growth at the site since its inauguration in March 2024. Continue reading VXI Continues to Expand Egypt Operations with New Contact Centre Seats