Human Agents Reemerge as Essential Components in Customer Service Strategies Amid AI Integration Challenges. By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. Continue reading Gartner Predicts 50% of Organizations Will Abandon Plans to Reduce Customer Service Workforce Due to AI
Daily Archives: June 12, 2025
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Calabrio, the workforce performance company, unveiled its next-generation Performance Management solution at the annual UK Customer Connect event in Manchester. Continue reading Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025
Debenhams Group embraces AI to bring more precision to pricing and promotions
Debenhams Group — home to brands including PrettyLittleThing, Boohoo, BoohooMAN, Karen Millen and Debenhams — has implemented AI at scale to optimize product pricing and promotions. Continue reading Debenhams Group embraces AI to bring more precision to pricing and promotions