Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. Continue reading Gartner Survey Finds 60% of Customer Service Agents Fail to Promote Self-Service
Daily Archives: June 4, 2025
Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide
Salesforce, the world’s #1 CRM platform, is pleased to announce a new strategic partnership with Ferrari, focused on elevating the client experience, particularly through the deployment of its CRM technology for Ferrari sportscar clients and elevated through a marketing partnership with both Ferrari Hypercar and Ferrari Challenge Trofeo Pirelli motorsport activities. Continue reading Salesforce Partners with Ferrari to Elevate the Client’s Journey Worldwide