Vonage, a part of Ericsson, announced it has been recognised as the ‘Best CPaaS Provider’ at the 2025 UC Awards. Continue reading Vonage Named Best CPaaS Provider
Monthly Archives: August 2025
Content Guru Celebrates UK IT and ECCCSA’s Awards Shortlist Success
Content Guru, a leading global provider of cloud Customer Experience (CX) and contact centre technology, is delighted to announce further recognition for its industry-leading innovation in the storm® platform and brain® AI orchestration layer, after being named as a finalist across six prestigious categories at the UK IT Industry Awards 2025 and the European Contact Centre & Customer Service Awards (ECCCSAs). Continue reading Content Guru Celebrates UK IT and ECCCSA’s Awards Shortlist Success
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven CX Powerhouse
Thoma Bravo, a leading software investment firm, announced that it has entered into a definitive agreement to purchase Verint Systems, Inc. (Nasdaq: VRNT) (“Verint”) in an all-cash transaction reflecting an enterprise value of $2 billion for the company. Continue reading Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven CX Powerhouse
Verint Agrees to Be Acquired by Thoma Bravo for $2 Billion
Verint® (NASDAQ: VRNT), The CX Automation Company™, announced that it has entered into a definitive agreement to be acquired by Thoma Bravo, a leading software investment firm, in an all-cash transaction reflecting an enterprise value of $2 billion. Continue reading Verint Agrees to Be Acquired by Thoma Bravo for $2 Billion
The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
boost.ai announced it has been selected by The AA, a leading UK-based provider of breakdown and insurance services, to support the next phase of its digital service transformation, using AI agents built on boost.ai’s trusted hybrid AI platform. Continue reading The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
Five9 Launches New Integration in Epic Toolbox
Five9, provider of the Intelligent CX Platform, announced the launch of Five9 Fusion for Epic, an integration with Epic, one of the world’s most widely used electronic health record (EHR) systems. Continue reading Five9 Launches New Integration in Epic Toolbox