Vonage, a part of Ericsson announced it has been recognised in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement. Continue reading Vonage Recognised in Gartner Magic Quadrant for UCaaS
Monthly Archives: September 2025
Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries
Wordwatch, the unified communications governance and archiving platform, has announced the launch of its expanded compliance suite for regulated organisations: introducing unified capture, data governance and reconciliation as core capabilities in a single, integrated solution. Continue reading Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries
NiCE Appoints Jeff Comstock as President, CX Product & Technology
NiCE announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer Scott Russell and will join the company’s Executive Leadership Team. Continue reading NiCE Appoints Jeff Comstock as President, CX Product & Technology
LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams
LoopUp has been selected by PUMA, one of the world’s leading sports brands, to accelerate its global move to cloud telephony. The collaboration replaces legacy systems with a fully integrated Microsoft Teams solution, paving the way for a consistent, scalable, and cost-effective voice platform across PUMA’s worldwide operations. Continue reading LoopUp powers PUMA’s move to cloud-based telephony on Microsoft Teams
The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution
Route 101, a leading technology systems integrator and cloud contact centre specialist, has announced the successful deployment and operation of its Amazon Connect service with premium bar and pubs operator The Revel Collective. Continue reading The Revel Collective Boosts Answer Rates up to 97% with Route 101’s Cloud Contact Centre Solution
Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Alchemer, a global leader in customer experience and feedback technology, announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. Continue reading Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence