Alchemer, a global leader in customer experience and feedback intelligence, released its 2026 AI & Customer Expectations Report. Based on a survey of 2,009 consumers, the report reveals a growing tension in how consumers want companies to use AI. Continue reading 43% of Consumers Would Pay More for a Product that Guarantees Access to Human Support
Tag Archives: Alchemer
Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Alchemer, a global leader in customer experience and feedback technology, announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. Continue reading Alchemer Acquires Chatmeter to Unify Customer Feedback Intelligence
Alchemer launches Alchemer Pulse
Alchemer, a global leader in customer feedback management and enterprise experience technology, announced Alchemer Pulse, empowering businesses to immediately analyze open text feedback for clear audience insights that can directly impact business results. Continue reading Alchemer launches Alchemer Pulse
Alchemer Launches Alchemer Workflow
Alchemer – a global leader in experience management and enterprise feedback technology – announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees. Continue reading Alchemer Launches Alchemer Workflow
Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform
Alchemer – a global leader in experience management and enterprise feedback technology – announced the acquisition of Apptentive, the industry leader in mobile feedback technology. Continue reading Alchemer Acquires Apptentive, Market-Leading Mobile Feedback Platform
Alchemer Launches Microsoft Teams Integration
Alchemer – a global leader in Customer Experience (CX) and enterprise feedback technology – announced the launch of its Microsoft Teams integration, which automates delivering customer and employee feedback directly into Teams channels. Continue reading Alchemer Launches Microsoft Teams Integration