Wonderful, the company building an enterprise agent platform, announced a $100 million Series A funding round led by Index Ventures, with participation from Insight Partners and IVP, along with existing investors Bessemer and Vine Ventures. Continue reading Wonderful Secures $100M to Drive Enterprise Adoption of AI Agents Globally
Monthly Archives: November 2025
Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
Odigo, a European leader in Contact Centre as a Service (CCaaS) solutions and a pioneer in Customer Experience as a Service (CXaaS) in Europe, announces the acquisition of Akio. Supported by Seven2, Odigo’s majority shareholder since 2020, this transaction is fully aligned with Odigo’s mission: to improve the effectiveness of interactions between brands and their customers. Continue reading Odigo Acquires Akio to Create a European Sovereign CCaaS and CXaaS Leader
CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, has been named a core performing provider in the refreshed CMP Research Prism for Conversational IVR/Voicebot. Continue reading CallMiner Named a Core Performing Provider in the CMP Research Prism for Conversational IVR/Voicebot
Morrisons Partners with TCS to Transform the Customer Experience
Tata Consultancy Services (TCS), a global leader in IT services, consulting, and business solutions, has expanded its decade-long partnership with Morrisons, one of the UK’s largest supermarket chains with 500 stores serving 11 million shoppers each week. Continue reading Morrisons Partners with TCS to Transform the Customer Experience
8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Workforce Management is now a standard capability of every 8×8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8×8, Inc., a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Continue reading 8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value
Calabrio, the workforce and conversation intelligence company, announced a significant expansion of its partner network. The addition of two new partners, Avant and Sabio, and expansion of the existing partnership with Five9, will help provide more comprehensive solutions and drive greater success for customers in the contact centre market. Continue reading Calabrio Expands Partner Ecosystem to Accelerate Innovation and Increase Customer Value