Boost.ai, the trusted leader in AI-powered customer experience solutions for regulated industries, announced Adaptive Voice, a new core voice functionality for its market-leading conversational AI platform. Continue reading Boost.ai Announces Adaptive Voice, Enabling Dynamic Agentic Experiences Through Voice
Monthly Archives: March 2026
CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
CallMiner, the global leader in CX automation powered by deep conversation intelligence, announced several new and enhanced AI capabilities that strengthen its market-leading platform. Continue reading CallMiner Delivers Breakthrough AI Advancements to Accelerate CX Automation
ResultsCX Appoints Gautam Thakkar as CEO
ResultsCX, a provider of Customer Experience Management (CXM) services to leading global companies including Fortune 100 and FTSE 250 organizations, announced the appointment of Gautam Thakkar as Chief Executive Officer. Thakkar will also join the company’s Board of Directors. Continue reading ResultsCX Appoints Gautam Thakkar as CEO
Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Forsta, a Press Ganey company and a leading provider of experience measurement, data analytics, insights, and market research technology, introduced new AI agents in Research HX. The AI-powered agents help research teams meet rising demands for speed and quality without sacrificing rigor. Continue reading Forsta introduces purpose-built market research agents that accelerate time to insight by 50%
Medallia releases 2026 State of Customer Experience Report:
Medallia, the global leader in customer and employee experience, released its 2026 State of Customer Experience Report, a comprehensive look at how organisations are navigating rapidly shifting consumer expectations, AI adoption, and operational pressure. Continue reading Medallia releases 2026 State of Customer Experience Report:
Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Salesforce, the world’s #1 AI CRM, and Formula 1, the world’s most popular annual sporting series, announced the launch of a new fan companion agent to scale and personalize engagement for F1’s 827 million global fans. Continue reading Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide