Noble Systems Corporation, a global leader in omnichannel contact centre technology announced that it would display its award-winning Gamification and omnichannel contact centre solutions in booth #1532 at the upcoming Enterprise Connect 2019 Conference, being held March 18 – 20 at the Gaylord Palms in Orlando, Florida.
Noble Systems will host attendees throughout the week, demonstrating the many ways in which its solutions catalyze improvements in customer experience.
- WHO: Noble Systems (BOOTH 1532)
- WHEN: March 18 – 20, 2019
- WHERE: Enterprise Connect 2019
- Gaylord Palms Resort Orlando, FL
Noble Systems will also be recognized as a finalist in the Best Application of AI Category Award for their Conversations Analytics Now technology. This solution applies real-time speech analytics to live customer interactions and provides immediate feedback to agents and managers.
The winner will be announced during the three-day event. Submissions are judged by numerous factors like technology advancement/innovation/differentiation, scope/reach, relevancy for large/midmarket enterprises, pricing, and business impact. This year’s panel of judges includes Phil Edholm, president and founder, PKE Consulting; Robert Harris, president, Communications Advantage; Irwin Lazar, vice president and service director, Nemertes Research; and Melissa Swartz, founder, Swartz Consulting.
For today’s customers, seeking customer service includes many options beyond just a phone call. The right solutions can help manage this omnichannel experience and ultimately improve the customer’s support experience. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications and interactions.
Agent attrition is an epidemic in contact centres as agent tenure decreases each year. Noble WEM and Gamification solutions help keep agents motivated and focused. Using game mechanics, Noble Gamification drives desired behaviors, leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management, and gamification. With a portfolio of more than 180 patents and growing, Noble leads the way in pioneering solutions for the contact centre market.
For more information visit www.noblesystems.com.