Servion Global Solutions, a leading specialist in Customer Experience Management (CEM) – backed by Everstone Capital and Solmark – announced today the appointment of Laurent Philonenko as its new CEO and board member. Based out of San Francisco, Laurent will lead the company through its transformative phase amidst the rapidly changing business landscape. Continue reading Servion Global Solutions Appoints Laurent Philonenko as New Chief Executive Officer
All posts by Sam Heggie-Collins
Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Intradiem, the leading provider of contact centre robotic process automation (RPA) announced achievements of an ISO 27001 certification and a SOC 2 Type II attestation. Continue reading Intradiem Earns ISO 27001 Certification and SOC 2 Type II Attestation
Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment
- Rebranding of former Arvato CRM Solutions, Phone Group, Ecco Outsourcing and Pioneers Outsourcing into Majorel
- Global presence in 28 countries, leading market positions in Europe, Africa and the Middle East
- Several hundred million Euros to be invested in digital capabilities and expansion in key growth markets
- Bertelsmann’s UK-based customer services business Arvato CRM UK will continue to operate as a separate entity, in a strategic partnership with Majorel Continue reading Bertelsmann and Saham merge CRM outsourcing businesses to launch new firm and plan significant tech investment
Scotland’s Deputy First Minister meets HGS Europe’s CEO in Selkirk
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management, hosted Deputy First Minister of Scotland John Swinney at its’ centre in Selkirk, Scotland. Continue reading Scotland’s Deputy First Minister meets HGS Europe’s CEO in Selkirk
CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility
A new study from cloud-based experience leader, InMoment, uncovered five trends, including one that reveals UK consumers are outshining their global peers in making social responsibility a priority when choosing which brands to support. Unlike other areas in the study, UK companies were well aligned with consumers, also ranking this as a major area of focus. Continue reading CX Trends Study: UK Consumers Lead in Prioritising Corporate Social Responsibility
Clarabridge Closes 2018 with Record Growth in the Contact Centre
Clarabridge revealed that it has closed a momentous 2018, with a record-setting fourth quarter, positioning the company for continued growth in 2019. The Clarabridge Contact Center Solution has grown in use by 800% in less than two years since launch, fueling the company’s success. In 2018, Clarabridge added nearly 100 new customers spanning Fortune 500 healthcare, financial, CPG, and high-tech institutions, and experienced a 45% increase in Q4 bookings. Continue reading Clarabridge Closes 2018 with Record Growth in the Contact Centre