TalkTalk wanted to transform the experience of its user community, recognising that their help and experience was at the heart of its digital strategy for all customers. After focus groups and gathering data it decided it wanted to “provide its customers with an easy to use, vibrant, visually appealing, next generation, P2P support experience, accessible to everyone, anywhere on any device”. Continue reading Case Study: TalkTalk’s New Community Receives Global Recognition
All posts by Sam Heggie-Collins
Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers
NICE inContact announced that Inbenta has joined the DEVone ecosystem program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on CXexchange are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading Inbenta Joins NICE inContact DEVone Ecosystem Program for Technology Partners and IT Developers
Is The Era of Working While Travelling Dead?
A recent consumer survey conducted by global customer experience expert, Webhelp, has revealed that only 9% of those asked claimed to use electronic devices for work while they were travelling. Continue reading Is The Era of Working While Travelling Dead?
UK Premier League club partners with Ricoh to deliver cost savings, IT and business process transformation
Ricoh announces its ongoing partnership with Premier League football club West Ham United, to modernise their IT services and impact business processes. Continue reading UK Premier League club partners with Ricoh to deliver cost savings, IT and business process transformation
Speaking your customer’s language
Usain Bolt ran 100m in 9.58 seconds. This world record made him a household name sparking global media interest. This news required little translation, it spoke clearly to everyone. As it turns out, people like ‘fast’, especially in terms of customer communications. In the age of digital technology, waiting patiently for a response no longer feels acceptable. Customers want rapid, yet tactile, communication in their own language. Continue reading Speaking your customer’s language
LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers
LivePerson, a leading provider of cloud mobile and online business messaging solutions, is powering a new mobile messaging option at Hawaiian Airlines, giving travelers a simpler and faster way to connect with the airline. Two-way SMS messaging is an innovative and low-stress solution for passengers to receive personal customer service assistance, rather than the industry-standard voice call and IVR tree. Continue reading LivePerson and Hawaiian Airlines launch innovative mobile messaging for airline travelers