Salesforce, the global leader in CRM, today announced that Airbus (EPA: AIR)—one of the largest aircraft manufacturers in the world with more than 130,000 employees—will deploy Salesforce Sales Cloud Einstein and Service Cloud Einstein as part of its global digital transformation strategy. Continue reading Salesforce Has Been Selected by Airbus to Put Customers at the Center of its Business
All posts by Sam Heggie-Collins
Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities
Atento, the leading provider of customer relationship management and business process outsourcing solutions (CRM/BPO) in Latin America, and one of the three top providers worldwide, announced the signing of a strategic partnership and the acquisition of a minority stake at Keepcon, a leading provider of semantic technology-based automated customer experience management. Financial terms of the transaction were not disclosed. Continue reading Atento Announces Strategic Partnership with Keepcon to Expand Artificial Intelligence and Automatization Capabilities
Sangoma Closes Acquisition of VoIP Supply LLC
Sangoma Technologies Corporation, a trusted leader in delivering Unified Communications solutions for SMBs, Enterprises, OEMs, and Service Providers, both on-premises and in the cloud, today confirms the closing of its acquisition of VoIP Supply LLC, as originally announced on June 23, 2017 (https://directorsclub.news/2017/06/23/sangoma-announces-the-acquisition-of-voip-supply-llc/). Continue reading Sangoma Closes Acquisition of VoIP Supply LLC
Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing today the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution
Nixxis is expanding its footprint with the opening of a new office in Turkey
Nixxis, a leading publisher of contact center software, active in 30 countries and with a growth of 20% in 2016, announced today the opening of a new office in Istanbul, Turkey. The new location enables Nixxis to broaden its international presence and supports the company’s growth strategy. Continue reading Nixxis is expanding its footprint with the opening of a new office in Turkey
IP Integration launches TrustCall On-Demand
TrustCall (an IP Integration company), a leading provider of customer engagement solutions, is exhibiting at and is Principal Sponsor of this week’s PCI London event (Park Plaza, Victoria 5th July). The company will be launching its newly patented technology, TrustCall On-Demand, solution which has been designed to enable contact centres to initiate secure, invisible and rapid call-outs to a cloud payment processing platform ensuring full-compliance with PCI DSS and future proofing for future regulations such as the EU General Data Protection Regulation (GDPR). Continue reading IP Integration launches TrustCall On-Demand