Tag Archives: Altitude Software

Altitude Integrates Chat with Xperience Proactive Contact Center Solution

Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, is announcing today the integration of LiveChat with Altitude Xperience Proactive, a flexible contact center solution with features and service plans fit for customer-centric businesses aiming for growth. Continue reading Altitude Integrates Chat with Xperience Proactive Contact Center Solution

Whitestar Chooses Altitude Software to Optimize Customer Experience

PRESS RELEASE: Altitude Software announced that Whitestar Asset Solutions, a leading independent loan servicing and advisory platform in Portugal, is implementing its solutions to optimize customer interactions within its integrated asset management solutions to investors and originators. Continue reading Whitestar Chooses Altitude Software to Optimize Customer Experience

Eric Penisson Joins Altitude Software as Executive Vice President for Business Development, Channels and Alliances

PRESS RELEASE: Altitude Software announced that Eric Penisson has joined the Company as Executive Vice President for Business Development, Channels and Alliances. With 25 years of industry experience, Eric will lead Altitude’s evolving channel and alliances strategy in order to maximize customer value, expand new routes to market and drive growth and revenue through the partner eco-system. Continue reading Eric Penisson Joins Altitude Software as Executive Vice President for Business Development, Channels and Alliances

Grupo SM Achieves More Efficient Customer Service with Altitude Software

PRESS RELEASE: Altitude Software is announcing that Grupo SM, one of the main publishing groups in Spain and Latin America, has implemented its Altitude Workflow solution, achieving better, more efficient customer service while better managing company resources. Continue reading Grupo SM Achieves More Efficient Customer Service with Altitude Software

NEURON Launches Altitude-Powered Advanced Medical Contact Center

PRESS RELEASE: Altitude Software announced that NEURON, a major Third Party Administrator (TPA) for the healthcare industry in the MENA region, has implemented Altitude uCI solutions in its medical contact center to ensure excellence in customer care delivery and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading NEURON Launches Altitude-Powered Advanced Medical Contact Center

Altitude Releases Guide to Design Effective Outbound Campaign Strategies

PRESS RELEASE: Even if mobile apps, social media and chat are quickly taking over as the preferred channel to engage with younger generations, outgoing calls will continue to be one of the most important channels to engage with customers. Recent research from Dimension Data (1) shows voice to be 65% of all interactions in the contact center and the phone is still choice number one for contact for anyone born before 1980. Continue reading Altitude Releases Guide to Design Effective Outbound Campaign Strategies

Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions, announced that Najoua Gueddari has joined Altitude Software as Marketing Manager for Northern Europe. Najoua Gueddari will be based in Paris and her mission will be to develop and implement the go to market and customer engagement strategy across Central, Northern and Eastern Europe. Continue reading Najoua Gueddari Joins Altitude Software as Marketing Manager for Northern Europe

UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software

PRESS RELEASE: Altitude Software announced that the SNTTA travel agency has implemented the Altitude uCI solution in its multimedia contact center to deliver great service and handle the fast-paced growth of its operations in the United Arab Emirates (UAE). Continue reading UAE Travel Agency SNTTA Delivers First-Class Customer Service with Altitude Software

Altitude Software New White Paper Outlines How Mobile Apps Can Improve Customer Engagement

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences, today announced the release of a new white paper aimed at helping businesses understand how they can transform customer engagement by integrating mobile apps in customer centric strategies. Continue reading Altitude Software New White Paper Outlines How Mobile Apps Can Improve Customer Engagement

Altitude Announces New Investments to Expand Its Presence in Mexico

PRESS RELEASE: Altitude Software, a global provider of omnichannel solutions to deliver great customer experiences announced it has opened new offices and a Services Center of Excellence in Mexico City to sustain business growth in the Mexican market. The announcement was made at an event to celebrate the 10th anniversary of Altitude’s direct presence in Mexico. The opening brought together local customers and partners such has Palacio Del Hierro, Road Track, Teleperformance and Legaxxi. Continue reading Altitude Announces New Investments to Expand Its Presence in Mexico