PRESS RELEASE: Data from telephone answering service CALLCARE has provided a glimpse into what the world of customer service will start to look like in the near future. Their statistics, taken between 2014 and 2016, show that Saturday has become almost as busy as a normal working day for a customer service adviser. Between the hours of 9am and 6pm, they received nearly as many calls as they do from Monday to Friday. Continue reading 7am is the new 8am and Saturday is now a weekday: Customer service predictions for the future
All posts by Sam Heggie-Collins
Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises
PRESS RELEASE: Fuze announced it has closed $104 million in financing led by Wellington Management Company LLP. This investment brings the company’s total funding to $304 million. The new capital will be used to continue expanding internationally and to fund product innovation for Fuze’s enterprise customer segment. Wellington Management Company LLP is joined by Greenspring Associates and existing investors Summit Partners, Bessemer Venture Partners (BVP), and G20. Continue reading Fuze Closes $104 Million in New Funding to Fuel Growth and Expansion as the Cloud Communications Platform for Global Enterprises
Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
PRESS RELEASE: Plantronics announced the expansion of its Technical Assistance Center – part of Plantronics Customer Care. This growth delivers unprecedented 24 hours a day, six days a week support, in all markets Plantronics supports around the world. This means when customers contact the company, their needs will immediately be met by a Plantronics associate around the clock, 24/6, for a superior customer experience. Continue reading Plantronics Customer Care Now Offers Global Customer Support 24 Hours a Day, Six Days a Week
Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
PRESS RELEASE: Infosys has announced that it will set up a new practice that will build and provide implementation services for Salesforce’s Analytics Cloud applications, helping business users access, explore and act on their organizational intelligence faster. Infosys will be among the first Analytics Cloud partners to bring both systems integrator leadership as well as a proven independent software vendor (ISV) capability. Continue reading Infosys Joins Salesforce Partner Ecosystem to Deliver Analytics Cloud Applications
Avaya merits IP Integration with Strategic Win Award
IP Integration, a leading provider of customer engagement solutions, has been awarded the prestigious Avaya 2016 Strategic Win Award for the Asia region. IP Integration was responsible for securing and fulfilling a major installation of Avaya’s contact centre solution for ESL, the international gaming organisation. Combining the Avaya solution with a selection of its own complementary tools, IP Integration specified and managed the highly complex roll-out. Continue reading Avaya merits IP Integration with Strategic Win Award
Zappix, the Visual IVR company, announces 2016 results
PRESS RELEASE: Zappix, a smartphone Visual IVR software innovator, has announced that during 2016 it has expanded into new verticals such as utilities, retail, insurance and HR in addition to finalizing a new round of financing lead by Kormeli LLC. Zappix’s contact center Visual IVR portfolio increased its robust capabilities for easier adoption and use in a wide variety of companies and organizations. Continue reading Zappix, the Visual IVR company, announces 2016 results