Boomi, the intelligent integration and automation leader, announced the launch of Boomi AI Studio, a secure AI management solution that allows organizations to design, govern, and orchestrate AI agents at scale. Continue reading Boomi Launches AI Studio Delivering Comprehensive AI Agent Control
All posts by Sam Heggie-Collins
iQor CXBPO™ Redefines Customer Experience
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. Continue reading iQor CXBPO™ Redefines Customer Experience
Certified Languages International Personalises Customer Service with CXone Mpower
NICE announced that Certified Languages International, a full-service language company specializing in on-demand interpreting and document translation services supporting 230 languages worldwide, has selected NICE CXone Mpower as its platform of choice to upgrade its customer service operations. Continue reading Certified Languages International Personalises Customer Service with CXone Mpower
Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
A leading Irish business process outsourcer in the field of sales and customer services has announced an over £20 million investment across the west midlands, north west and Scotland. 300 new UK jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and innovation. Continue reading Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
ServiceNow, the AI platform for business transformation, announced it has signed a definitive agreement to acquire Moveworks. The acquisition will combine ServiceNow’s agentic AI and automation strengths with Moveworks’ front‑end AI assistant and enterprise search technology to unlock new experiences for every employee for every corner of the business. Continue reading ServiceNow to extend leading agentic AI to every employee for every corner of the business with acquisition of Moveworks
Wordwatch appoints William Davenport as Managing Director
Wordwatch, a leading provider of compliance archiving and records management solutions, is announcing the appointment of William Davenport as its Managing Director. In this role, William will lead the business, driving growth, continued innovation, and the execution of Wordwatch’s strategic vision. Continue reading Wordwatch appoints William Davenport as Managing Director