Directors Club, the pan-EMEA business leadership community, has announced the acquisition of the Contact Centre Foundation (CCF), a leading community of over 11,000 customer experience professionals. Continue reading Directors Club Acquires The Contact Centre Foundation
All posts by Sam Heggie-Collins
15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
15Five, the performance management platform that drives action and impact for thousands of organizations, announced it has acquired Kona, the AI-powered assistant and coach for remote managers. Continue reading 15Five Acquires Kona, the AI-Powered Manager Effectiveness Coach for Remote Managers
Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Churches Fire & Security, the UK’s only fully integrated fire safety company, has successfully transformed its customer service operations through an innovative AI-powered analysis programme, revealing insights about customer behaviour and creating significant opportunities for automation. Continue reading Fire Safety Leader Extinguishes Customer Service Woes with Sabio’s AI-Powered Analysis Solution
Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
In an exciting move to further enhance its digital capabilities, Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents. Continue reading Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
8×8 Drives Customer and Employee Experience with Latest Platform Innovations
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Centre, Unified Communication, and CPaaS APIs, announced recent enhancements to the 8×8 Platform for CX. Continue reading 8×8 Drives Customer and Employee Experience with Latest Platform Innovations
Telefónica Tech launches Generative AI platform to create customisable virtual assistants
Telefónica Tech continues to take firm steps to expand the use of artificial intelligence in the business world. The technology company has launched the ‘Telefónica Tech GenAI Platform’ to help organisations create customisable virtual assistants capable of solving complex queries, automating repetitive tasks and optimising internal processes through a clear and intuitive interface. Continue reading Telefónica Tech launches Generative AI platform to create customisable virtual assistants