ServiceNow, the AI platform for business transformation, and Five9, provider of the Intelligent CX Platform, announced an expanded partnership to deliver a turnkey AI‑powered solution for unified end‑to‑end employee and customer experiences. Continue reading ServiceNow and Five9 expand partnership
All posts by Sam Heggie-Collins
Dialpad Unveils New Contact Centre Solution Leveraging AI to Boost Customer Service Efficiency
Dialpad announced the launch of Dialpad Support, marking a significant evolution of its Ai Contact Center solution into a complete next-generation platform that fundamentally transforms how businesses approach customer service. Continue reading Dialpad Unveils New Contact Centre Solution Leveraging AI to Boost Customer Service Efficiency
Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance
Intradiem announced its partnership with Five9, the intelligent CX platform provider. This collaboration will help contact centres achieve greater efficiency, productivity, and employee satisfaction. Continue reading Intradiem Announces Partnership with Five9 to Enable Real-Time Contact Centre Performance
Empowering Agents to Excel – Why Wellbeing Helps Drive Customer Experience
In today’s digital world, technology is at the forefront of many conversations for its ability to increase efficiency and improve productivity, but Scott Budding, Sales Engineering Manager, UK & EMEA at Calabrio, explains how it can also benefit the contact centre’s most important asset — agents. Continue reading Empowering Agents to Excel – Why Wellbeing Helps Drive Customer Experience
Zendesk Launches Flexible Pricing for Customized AI Journeys
Zendesk introduced their market-leading AI Dynamic Pricing Plan, a flexible pricing and usage approach designed to make AI in service more accessible and adaptable for businesses. Continue reading Zendesk Launches Flexible Pricing for Customized AI Journeys
Mitel Strengthens Partnership with Talkative
Mitel®, a global leader in business communications, and Talkative, an innovative provider of AI customer service solutions, announced an expanded partnership that will bring leading generative AI (GenAI) tools to Mitel’s contact centre solutions designed to help organizations simplify daily workflows and elevate the customer experience. Continue reading Mitel Strengthens Partnership with Talkative