Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. Continue reading Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
All posts by Sam Heggie-Collins
Airtel Business and Vonage partner to launch cutting-edge business communications application
Airtel Business, the B2B arm of Bharti Airtel ̶ one of India’s leading telecommunications service providers ̶ and Vonage, a global leader in cloud communications that helps businesses accelerate their digital transformation and a part of Ericsson, have partnered to launch Airtel IQ Business Connect ̶ a device-agnostic, unified business communications application that will help enterprises in India to simplify their customer engagement. Continue reading Airtel Business and Vonage partner to launch cutting-edge business communications application
Text Request Acquired by Commify to Further US Market Expansion
Text Request, the business text messaging platform founded and headquartered in Chattanooga, Tennessee, announced its acquisition by the U.K-based global messaging solutions leader Commify. Text Request will remain in Chattanooga, and become a base for further U.S. market expansion. Continue reading Text Request Acquired by Commify to Further US Market Expansion
ADP Acquires WorkForce Software
ADP®, a leading global technology company providing human capital management (HCM) solutions, announced that it has acquired WorkForce Software, a premier workforce management solutions provider that specializes in supporting large, global enterprises. Continue reading ADP Acquires WorkForce Software
LivePerson announces new generative AI capabilities
LivePerson, the enterprise leader in digital-first customer conversations, announced the launch of new and enhanced AI tools designed to accelerate agent productivity, increase customer satisfaction, and measure the ROI of AI-powered customer conversations. Continue reading LivePerson announces new generative AI capabilities
Mitel adds Critical Event Management Solution to its portfolio
Mitel® announced that it is officially launching Mitel Critical Event Management (CEM) as part of its portfolio. Continue reading Mitel adds Critical Event Management Solution to its portfolio