NICE announced at ServiceNow’s annual customer and partner event, Knowledge 2025, a strategic partnership with ServiceNow, the AI platform for business transformation, to deliver end-to-end, fully automated customer service fulfilment. Continue reading NICE and ServiceNow Announce Strategic Partnership to Deliver AI-Powered Customer Service Fulfilment Across the Enterprise
All posts by Sam Heggie-Collins
Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth
Palatine has acquired a majority stake in Atombit Group, a fast-growth pan-European leader in Experience Intelligence spanning customer and employee experience, data analytics and AI. Continue reading Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth
Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Cresta, the leading contact centre AI platform for human and AI agents, announced that Optimum, one of the largest broadband communications and video services providers in the United States, will be deploying Cresta’s generative AI-powered solutions at scale to enhance its customer experience and drive efficient revenue growth. Continue reading Optimum Collaborates with Cresta to Further Transform Its Customer Experience with AI
Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI
Parloa, an innovator in Agentic AI for customer experience, announced it has secured $120 million in Series C funding, bringing the company’s valuation to $1 billion. Durable Capital Partners, Altimeter Capital, and General Catalyst are leading this round with participation from EQT Ventures, RPT Capital, Senovo, and Mosaic Ventures. Continue reading Parloa Raises $120M Series C to Reinvent Customer Service with Agentic AI
TCN’s AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
TCN, a leading provider of cloud-based contact centre solutions, announced the latest advancements and key features of its Workforce Optimisation (WFO) solution. Continue reading TCN’s AI-Enhanced Workforce Optimisation Drives Improved Contact Centre Performance
Research shows that human experiences could unleash £100 more per customer service enquiry
New research from Ventrica has revealed the revenue benefits for brands that invest in providing emotive customer experiences (CX) that consumers want. Continue reading Research shows that human experiences could unleash £100 more per customer service enquiry