Severn Trent has announced plans to open a new customer contact and dedicated training centre that will create 40 new jobs in Leicester, with more to come. The Midlands-based company is now on the search for new customer advisors to create a brand-new team based in the city. Continue reading Severn Trent creating 40 jobs at new Customer Contact Centre in Leicester
All posts by Sam Heggie-Collins
Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
NICE announced that NS (Dutch Railways), the principal railway operator in the Netherlands, has successfully moved its customer experience operations to the cloud with the industry-leading NICE CXone. Continue reading Dutch Railways Digitally Revolutionizes Transportation with NICE CXone
Centrical Launches Team Performance Central & AI Assistant
Centrical, the leading Performance Experience Platform for frontline employees, announced the launch of Team Performance Central and AI Assistant for Team Leaders. Continue reading Centrical Launches Team Performance Central & AI Assistant
Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Ventrica is proud to announce achieving ‘Major Contender” position in the distinguished Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024 – EMEA (part of the Customer Experience Management Services research program). Continue reading Ventrica achieves “Major Contender” position in the Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024
Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer
Calabrio, the workforce performance company, announced the appointment of Dave Rhodes as Chief Executive Officer (CEO), effective immediately. Rhodes succeeds Interim CEO Joel Martins who will continue in his role as Calabrio’s Chief Technology Officer (CTO). Continue reading Calabrio Announces the Appointment of Dave Rhodes as Chief Executive Officer
Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX
NICE announced that Arrow XL, the UK’s largest two-person home delivery and warehousing specialist, has selected NICE CXone to spearhead its digital transformation, leveraging NICE’s portfolio of next-generation CX AI technologies. Continue reading Arrow XL Selects NICE CXone Leveraging the Platform’s Complete Digital Portfolio and AI-Powered CX