Amazon Web Services, Inc. (AWS), an Amazon.com company and Slack announced a new multi-year agreement to deliver solutions for enhanced enterprise workforce collaboration. Slack and AWS will strategically partner to help distributed development teams communicate and become more efficient and agile in managing their AWS resources from inside Slack. Continue reading AWS and Slack Join Forces to Deliver the Future of the Enterprise Workplace
All posts by Sam Heggie-Collins
Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated
Noble Systems, a global leader in omnichannel contact centre technology solutions, continues to deliver the industry’s most complete set of solutions. With three decades of experience in innovation for the customer experience, Noble is helping companies meet an increased demand for employee engagement software and initiatives targeted at managing their most valuable resource – their employees. Continue reading Noble Systems Announces New Employee Engagement Tools to Help Contact Centre Teams Stay Connected and Motivated
Verint Releases New Capabilities to Help Organizations Automate Workforce Planning for a Gradual and Safe Return to the Office
Verint® introduced new capabilities within its Workforce Management (WFM) solution designed to enable organizations to safely transition back to the workplace. Continue reading Verint Releases New Capabilities to Help Organizations Automate Workforce Planning for a Gradual and Safe Return to the Office
TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions
TTEC has announced the availability of virtual contact centre solutions in the Asia Pacific and European regions. Continue reading TTEC Announces Worldwide Availability of Virtual Contact Centre Solutions
Vonage Appoints Rory Read Chief Executive Officer
Vonage announced that the Company’s Board of Directors has appointed Rory Read as Chief Executive Officer and a member of its Board of Directors, effective July 1, 2020. Mr. Read will succeed Alan Masarek, who will be stepping down as Chief Executive Officer and a member of the Board of Directors. Mr. Masarek will work closely with Mr. Read to assist in the transition. Continue reading Vonage Appoints Rory Read Chief Executive Officer
Fluent Partners with Zendesk to Enhance Consumer Experience
Fluent announced it has partnered with Zendesk, to enhance its customer support services. This move further signifies Fluent’s dedication to creating seamless digital experiences that empower consumers to engage with the products and services that enrich their lives. Continue reading Fluent Partners with Zendesk to Enhance Consumer Experience