UserTesting, a SaaS leader in experience research and insights, announced its collaboration with Banco de Sabadell, S.A., marking the establishment of UserTesting’s QXscoreⓇ as the bank’s benchmark for digital quality and satisfaction. Continue reading Banco Sabadell Elevates Customer Experience with UserTesting’s QXscore
All posts by Sam Heggie-Collins
Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
Keywords Studios’ customer support platform, Helpshift, the established leader for AI-driven, consumer-first support for modern brands, announced the launch of its new Language AI FAQ Translation tool. Continue reading Helpshift Launches AI-Powered Tool for Effortless Multilingual Support Experiences
IPI introduces Service Recovery solution for Contact Centres
IPI, the Contact Centre specialist and solutions provider, announced the launch of ElasticCX Service Recovery a new cloud-based solution for Contact Centre environments. Continue reading IPI introduces Service Recovery solution for Contact Centres
Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
Sensée/The Contact Company (TCC), a leading provider of customer service solutions, is thrilled to announce that it has been awarded a contract with Nespresso, the renowned global coffee brand. Continue reading Sensée/TCC Wins Contract With Nespresso to Enhance Customer Service Operations
Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
RingCentral announced that it is expanding its strategic partnership with Vodafone Business to offer Vodafone Business Contact Center with RingCentral, powered by RingCX™. Continue reading Vodafone Business Expands Global Communications Offerings to Include RingCentral’s Native Contact Center Solution, RingCX
Medallia client Prudential Financial earns customer experience programme award
Medallia, the global leader in customer and employee experience, announced that long-standing client Prudential Financial, an American Fortune Global 500 and Fortune 500 company, is this year’s recipient of Forrester’s “Customer-Obsessed Enterprise Award.” Continue reading Medallia client Prudential Financial earns customer experience programme award