Global cloud communications software and solutions provider IMImobile announced that Hyundai India has integrated WhatsApp as part of their customer service strategy. Using WhatsApp, Hyundai wanted to streamline the vehicle service booking process, provide service updates and documentation all in one place via their customers’ preferred communication channel. Continue reading IMImobile enables Hyundai to use Whatsapp Business for customer service
All posts by Sam Heggie-Collins
InMoment Confirms Completion of MaritzCX Transaction
InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, confirmed the completion of the MaritzCX transaction. Continue reading InMoment Confirms Completion of MaritzCX Transaction
Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
Zendesk announced new functionality for its open and flexible CRM platform Zendesk Sunshine that lets companies connect and understand all their customer data. These capabilities built on Amazon Web Services (AWS) help companies boost agent productivity and personalize customer experiences with a complete view of their customers’ activity across systems. Continue reading Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
Zendesk Expands Service-First CRM Solutions to Transform Customer Experience
Zendesk announced new, powerful Support and Sales Suites, expanding its service-first CRM solutions by enabling service and sales teams to instantly connect with their customers and have natural conversations across all touchpoints. The modern set of offerings helps companies easily build positive, long-term customer relationships. Continue reading Zendesk Expands Service-First CRM Solutions to Transform Customer Experience
Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions
Gamma Communications plc (“Gamma”), a leading technology-based provider of communications services to business markets in the UK and the Netherlands, is pleased to announce that it has acquired Exactive Holdings Limited (“Exactive”). Continue reading Gamma acquires Exactive, a leading provider of Microsoft focused Unified Communications solutions
airBaltic improves Facebook Messenger chatbot
Latvian airline airBaltic has further improved its Facebook Messenger chatbot, by adding an option for passengers to send their travel itinerary from their profile on airBaltic website to the Facebook Messenger. Continue reading airBaltic improves Facebook Messenger chatbot