All posts by Sam Heggie-Collins

Who's Buying What?

Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy

Amdocs, a leading provider of software and services to communications and media companies announced that Vodafone Spain will use Amdocs’ digital engagement capabilities to unify its customer journeys across multiple online channels for quick and more personalized experiences. Continue reading Vodafone Spain Selects Amdocs’ Unified Digital Engagement Capabilities As Part Of Its Digital-First Strategy →

Who's Buying What?

Glovo delivers optimal customer experience with 2,400 agents on Talkdesk Enterprise Cloud Contact Center

Talkdesk®, the cloud contact centre for innovative enterprises announced Glovo selected Talkdesk as its contact centre solution. Glovo is an on-demand courier service that purchases and delivers any product through its mobile app. Continue reading Glovo delivers optimal customer experience with 2,400 agents on Talkdesk Enterprise Cloud Contact Center →

Technology

Avaya and Afiniti Introduce Avaya AI Routing with Afiniti AiRo

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and Afiniti, the leading provider of AI-based behavioral pairing technology, announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX™ Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing customers with contact centre agents using artificial intelligence. Continue reading Avaya and Afiniti Introduce Avaya AI Routing with Afiniti AiRo →

Partnerships

MJ Flood Technology and Enghouse Interactive Announce Partnership

Enghouse Interactive has signed leading ICT solutions provider, MJ Flood Technology, as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation to sell, implement and support the Enghouse Interactive Communications Centre (CC) and Quality Management Suite (QMS) to customers across multiple vertical sectors. Continue reading MJ Flood Technology and Enghouse Interactive Announce Partnership →

Acquisitions & Mergers

TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International

TELUS Corporation and its global arm, TELUS International – a customer experience innovator that designs, builds and delivers next-generation digital solutions for some of the world’s most established brands, today confirmed the close of their previously announced acquisition of Competence Call Center (CCC). TELUS International now holds a 100% interest in CCC. Continue reading TELUS Corporation Completes Acquisition of Competence Call Center Through TELUS International →