Vonage, a part of Ericsson announced that Orum, an AI Conversation Engine for revenue teams, has integrated Vonage APIs into its platform. This integration enables faster interactions, provides real-time AI-driven coaching, and supports Orum’s global expansion, delivering more effective and engaging customer experiences. Continue reading AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform
All posts by Sam Heggie-Collins
Bromford Housing Transforms CX with AI-Powered Customer Service Centre
Leading UK housing association, Bromford, has appointed AI-first customer experience specialists, Sabio Group, to deliver a transformative cloud communications platform that will fundamentally reshape how the organisation serves its 110,000 customers across 46,000 homes. Continue reading Bromford Housing Transforms CX with AI-Powered Customer Service Centre
Crescendo Unveils Multimodal AI: A First for Customer Experience
Crescendo, the first AI-native contact centre, announced the launch of Multimodal AI, representing an industry-first capability that unifies voice, text and visual interaction – all within a single, intelligent conversation. Continue reading Crescendo Unveils Multimodal AI: A First for Customer Experience
South Western Railway Transforms Customer Support with Route 101
Route 101, a leading technology systems integrator and cloud contact centre specialist, has successfully deployed Zendesk Suite Enterprise and SweetHawk SuperSuite with South Western Railway (SWR). Continue reading South Western Railway Transforms Customer Support with Route 101
Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
Dialpad, the leading AI-powered communications and agentic platform, announced a reseller partnership with Verint®, The CX Automation Company™, to bring enterprise-grade workforce management (WFM) to customers across industries. Continue reading Dialpad and Verint Partner to Resell Enterprise-Grade Workforce Management Integration
NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions
NTT DATA, a global leader in digital business and technology services, announced it has signed a Strategic Collaboration Agreement (SCA) with Amazon Web Services (AWS) to deliver AI-powered, industry specific contact centre solutions built on Amazon Connect, the cloud-based contact centre platform from AWS. Continue reading NTT DATA Signs Strategic Collaboration Agreement with AWS to Deliver AI-Powered Contact Center Solutions