Avaamo announced the unveiling of CX Agents, a group of trusted autonomous AI agents that leverages advances in Agentic reasoning and combines the company’s experience in enterprise workflows, security, and compliance to help organizations scale their next-generation digital customer support workforce exponentially with human-like intelligence 24/7. Continue reading Avaamo unveils CX Agents: the next-generation digital workforce for enterprise customer service
All posts by Sam Heggie-Collins
Medallia announces Jagrit Malhotra as its new Chief Revenue Officer
Medallia, the global leader in customer and employee experience, announced that Jagrit Malhotra has joined the company as Chief Revenue Officer. Continue reading Medallia announces Jagrit Malhotra as its new Chief Revenue Officer
Smart Communications Acquires Pendula
Smart Communications, a leading technology company focused on helping highly-regulated organizations engage in more meaningful customer conversations, announced its acquisition of Pendula, a trusted provider of intelligent orchestration and digital delivery technology. Continue reading Smart Communications Acquires Pendula
NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
NiCE announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. Continue reading NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration
Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Capacity, the AI-powered support automation platform for Contact Centres, has announced more than $92 million in investments to fuel its expansion. Continue reading Capacity Secures $92M in Investments to Supercharge AI Support Platform for Contact Centres
Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel
Cresta, the leading contact centre AI platform for human and AI agents, announced its expansion of its Agent Assist and Conversation Intelligence solutions to email-based customer support today, enhancing support quality and efficiency while providing a single view of the voice of the customer across the enterprise. Continue reading Cresta Launches AI-Augmented Customer Experience for Email, Bringing Higher Performance and Real-Time Intelligence to Every Major Support Channel