Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations, announced the addition of Tim Battis as Executive Vice President of Global Sales. Battis will report to Kofax Chief Executive Officer Reynolds C. Bish, and be responsible for all sales functions on a global basis. Continue reading Tim Battis Named as Kofax’s Executive Vice President of Global Sales
All posts by Sam Heggie-Collins
Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service
Dialpad, the only cloud-native business communications platform powered by Voice Intelligence (ViTM) announced it has been positioned as a Challenger in The Forrester WaveTM: Unified-Communications-As-A-Service (UCaaS) Providers, Q3 2019. Continue reading Independent Research Firm Recognizes Dialpad as a Challenger in Unified Communications As a Service
Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests
Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
Startek, a global provider of customer experience management solutions, was recently named the Frost & Sullivan Malaysia BPO Service Provider of the Year 2019. This accreditation acknowledges Startek for its world-class operations and commitment to provide extraordinary customer experiences across Asia Pacific markets. Continue reading Startek Named ‘Malaysia BPO Service Provider of the Year Award’ 2019 by Frost & Sullivan
3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience
3CLogic, a leading provider of cloud contact centre solutions announced its selection by a worldwide manufacturer and retailer of cookware and kitchen tools to power its customer service operations. Continue reading 3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience
Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent
Astute announced the release of Astute Agent 10, the latest version of its industry-leading consumer engagement CRM. Formerly known as ePowerCenter, Astute Agent boasts new features for enhanced agent efficiency, better configurability, and easier compliance with consumer privacy regulations like GDPR and CCPA. Continue reading Astute Introduces New and Improved Consumer Engagement CRM Software, Astute Agent