Vonage, a global business cloud communications leader, has announced a partnership with Freshworks Inc, a global innovator in customer engagement software. The partnership integrates messaging APIs via Nexmo, the Vonage API Platform directly into the Freshdesk customer support software, enabling business messaging with customers on the channels they prefer including SMS, MMS, WhatsApp and Facebook Messenger. Continue reading Vonage and Freshworks Enhance Customer Experience Via Multichannel Communications
All posts by Sam Heggie-Collins
West Corporation Announces Rebrand to Intrado
West Corporation, a global leader in technology-enabled services, announced it is rebranding to a new company name, Intrado. The rebranding reflects both the evolution of the Company as well as its vision for the future. Continue reading West Corporation Announces Rebrand to Intrado
Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer
Helpshift, the company revolutionizing customer service through its intelligent digital-first platform, announced the launch of Connected Customer Conversations and Helpshift for Phone. Continue reading Helpshift Launches Connected Customer Conversations: A Customer Service Platform Built for the Modern Consumer
New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite
UiPath, the leading Robotic Process Automation (RPA) software company, released a new study that explores the current and future progress of automation in organizations around the world. The survey, developed in collaboration with The Economist Intelligence Unit, found that over 90 percent of organizations already use technology to automate business processes. Continue reading New Study Shows Adoption of Business Automation Technologies is Driven by the C-Suite
LivePerson Wins 2019 Artificial Intelligence Breakthrough Award
LivePerson, a global leader in conversational commerce, announced that its recently introduced Maven™ conversational AI platform was selected as the winner of the “Best AI-Based Solution for Customer Service” from AI Breakthrough, a leading market intelligence organization that recognizes top companies, technologies, and products in the global artificial intelligence market. Continue reading LivePerson Wins 2019 Artificial Intelligence Breakthrough Award
Sourcewell Awards Mitel Third Consecutive Contract to Provide Seamless Communications and Collaboration Solutions
Mitel®, a global leader in business communications, announced that Sourcewell, a trusted service cooperative representing 50,000 government, education and nonprofit organizations, has awarded Mitel a third consecutive contract as a preferred provider of communications and collaboration solutions. Continue reading Sourcewell Awards Mitel Third Consecutive Contract to Provide Seamless Communications and Collaboration Solutions