8×8, a leading cloud provider of voice, video, chat and contact centre technology for over one million users worldwide, announced the availability of a complete cloud contact centre solution, 8×8 Contact Center. Continue reading 8×8 Contact Center Launches at Customer Contact Week 2019 →

UJET, the company that is reimagining customer support with multichannel solutions that fully leverage smartphone technology and intelligent automation at Customer Contact Week (CCW) in Las Vegas announced the general availability launch of enhancements to the UJET Customer Support Platform. Continue reading UJET Unveils Enhancements to Customer Support Platform that Expand Fit and Flexibility within the Contact Centre Ecosystem →

As part of its commitment to help organisations deliver brilliant customer experiences, The Sabio Group is working with the UCL School of Management to support the University’s innovative MSc Business Analytics master’s degree programme. Continue reading Sabio partners with UCL School of Management to support MSc Business Analytics programme →

Ada, the market leader in Automated Customer Experience (ACX) announced the launch of Ada Glass, which provides seamless customer handoff from Ada’s AI-powered chatbot to live chat platform partners including Zendesk, SalesForce, and Nuance. Continue reading Ada Introduces ‘Automation to Agent’ Customer Experience →