West Corporation and Nasdaq jointly announced that West has entered into a definitive agreement to acquire the public relations (Public Relations Solutions) and webcasting and webhosting (Digital Media Services) products and services within Nasdaq’s Corporate Solutions business for approximately $335 million, subject to adjustments. Continue reading West Corporation Agrees to Acquire Nasdaq’s Public Relations Solutions and Digital Media Services Businesses →

TELUS International confirmed it has closed its previously announced acquisition of Xavient Information Systems, now rebranded as Xavient Digital – powered by TELUS International. With all conditions satisfied, TELUS International now holds a majority interest in Xavient and will purchase the remaining interest on or before December 31, 2020. Continue reading TELUS International completes acquisition of Xavient Information Systems →

Capgemini announced the acquisition of LiquidHub, a digital customer engagement firm that specializes in developing and delivering compelling customer experiences. This acquisition will reinforce Capgemini’s Digital Consulting capabilities in North America and accelerates its portfolio shift in the region. Continue reading Capgemini reinforces its global leadership in digital with the acquisition of customer engagement firm LiquidHub →

Cisco announced the completion of its acquisition of BroadSoft. BroadSoft accelerates Cisco’s cloud strategy and collaboration portfolio by adding the industry’s leading cloud calling and contact centre solutions to Cisco’s leading calling, meetings, messaging, customer care, hardware endpoints and services portfolio. Continue reading Cisco Completes Acquisition of BroadSoft →

Manchester & Hong Kong based Isher Capital, the private equity firm for the contact centre industry based in Manchester and Hong Kong, is on the acquisition trail with a £20m warchest. The firm, which includes in its portfolio alldayPA, myalldayPA and ADP Call Centres amongst others, is aiming to drive revenue from its contact centre businesses from £30m to £100m. Continue reading Contact Centre Private Equity House on the Acquisition Trail with £20m Warchest →

BroadSoft announced that it received notice from the U.S. Department of Justice and the Federal Trade Commission granting early termination of the waiting period under the U.S. Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, in connection with its pending merger with a wholly-owned subsidiary of Cisco Systems, Inc. (Cisco). Continue reading BroadSoft Obtains Antitrust Clearance for Pending Acquisition by Cisco →