Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Category Archives: Acquisitions & Mergers
UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
UpCurve, Inc, the small and medium-sized business (SMB) solutions provider, announced that it has acquired both Contact Management Systems and the CRM Division of Ticomix. These additions strengthen UpCurve’s position as a provider of CRM solutions and custom integrations, including SugarCRM and Goldmine. Continue reading UpCurve Acquires Contact Management Systems and Ticomix’s CRM Division
Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions
Cisco and BroadSoft announced a definitive agreement for Cisco to acquire publicly-held BroadSoft, Inc., headquartered in Gaithersburg, MD. Pursuant to the agreement, Cisco will pay $55 per share, in cash, in exchange for each share of BroadSoft, or an aggregate purchase price of approximately $1.9 billion net of cash, assuming fully diluted shares including conversion of debt. The acquisition has been approved by the board of directors of each company. Continue reading Cisco Announces Agreement to Acquire BroadSoft, a Leader in Cloud Calling and Contact Centre Solutions
NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement
NICE announced a breakthrough in Workforce Engagement Management with the acquisition of Workflex– introducing Adaptive Workforce Engagement. WorkFlex is a market leader in workforce engagement and is at the forefront of providing patented intelligent automation technology to maximize scheduling flexibility, optimize intraday performance, and reduce administrative overhead. Continue reading NICE Revolutionizes Workforce Management Allowing Organizations to Easily Transform to Adaptive Workforce Engagement
West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction
West Corporation, a global provider of communication and network infrastructure services, and affiliates of certain funds managed by affiliates of Apollo Global Management, LLC, a leading global alternative investment manager announced the successful completion of the previously announced transaction, whereby affiliates of the Apollo Funds acquired all of the outstanding shares of West common stock for $23.50 per share in cash. Continue reading West Corporation and Affiliates of Certain Funds Managed by Affiliates of Apollo Global Management Announce the Closing of the Previously Announced Transaction
Lithium Technologies Completes Acquisition of External Online Community Business from Jive
Lithium Technologies, the market leader in online community and social media management products announced it has closed the acquisition of the Jive-x external community business from Jive Software, an Aurea company. Originally announced on August 29, 2017, the transaction was completed on October 3, 2017. Terms of the transaction were not disclosed. Continue reading Lithium Technologies Completes Acquisition of External Online Community Business from Jive