Crescendo, creators of the first augmented-AI CX platform, announced the acquisition of PartnerHero, a leader in CX innovation with customers such as Airtable, Khan Academy, sweetgreen, Tom’s Shoes, Udemy and more. Continue reading Crescendo acquires customer operations innovator PartnerHero
Category Archives: Acquisitions & Mergers
Firstsource Acquires Ascensos
Firstsource Solutions Limited, a leading global provider of specialist domain-led Business Process Services (BPS) and an RP-Sanjiv Goenka Group company, has acquired Ascensos, a leading UK-headquartered customer experience outsourcing partner for retail and eCommerce businesses. Continue reading Firstsource Acquires Ascensos
Startek® expands UK operations with acquisition of a strategic stake in Intelling
Startek, a global leader in customer experience management solutions, announced the acquisition of a controlling interest in Intelling, a United Kingdom-based customer acquisition and retention specialist. Continue reading Startek® expands UK operations with acquisition of a strategic stake in Intelling
Salesforce Signs Definitive Agreement to Acquire Tenyx
Salesforce has signed a definitive agreement to acquire Tenyx, a developer of AI-powered voice agents that create natural and engaging conversational experiences, transforming customer service. Continue reading Salesforce Signs Definitive Agreement to Acquire Tenyx
SoundHound AI Acquires Amelia
SoundHound AI, Inc., a global leader in voice artificial intelligence, announced the acquisition of Amelia, a leading enterprise AI software company. Continue reading SoundHound AI Acquires Amelia
Puzzel to Acquire SupWiz
Puzzel announced that it will acquire SupWiz, an industry leading enterprise-grade omnichannel conversational AI platform, helping its customers further unlock the growing potential of AI for excellent customer experiences1 (CX). Continue reading Puzzel to Acquire SupWiz