MCI, a globally recognized leader in BPO and CX solutions, announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. Continue reading MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
Category Archives: Acquisitions & Mergers
ResultsCX Acquires Huntswood
ResultsCX, a leading provider of transformational CXM services to global brands, including Fortune 100 and 500 firms, announced that it has acquired Huntswood, a UK-based consulting and customer solutions company. Continue reading ResultsCX Acquires Huntswood
Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey
Salesloft, the provider of the first and only AI-powered Revenue Orchestration Platform, announced the acquisition of Drift, the buyer experience and Conversational AI company. Continue reading Salesloft Acquires Drift, Expanding its AI-Powered Revenue Orchestration Platform that Serves the Entire Buyer Journey
Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
Anywhere365®, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of Deepdesk BV, a leading provider of AI Assistant technology. Continue reading Anywhere365® Elevates Customer Experience with Intelligent AI Assistant, Through Acquisition of Deepdesk
IntouchCX Acquires Mexico-Based Contact Centre Beliveo
IntouchCX has announced the acquisition of Beliveo, a leading nearshore contact centre and business processing outsourcer (BPO) in Mexico. Continue reading IntouchCX Acquires Mexico-Based Contact Centre Beliveo
Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company
Work-from-home (WFH) CX Outsourcer Sensée is thrilled to announce today that it has purchased the business of The Contact Company, a renowned customer service centre based in Birkenhead, Liverpool. Continue reading Sensée creates a powerhouse in UK-based CX Outsourcing with purchase of The Contact Company