Zendesk announced it has entered into a definitive agreement to be acquired by an investor group led by leading global investment firms Permira and Hellman & Friedman LLC (“H&F”) in an all-cash transaction that values Zendesk at approximately $10.2 billion. Continue reading Zendesk to be acquired by investor group led by Hellman & Friedman and Permira for $10.2 billion →

Glia, the leading provider of Digital Customer Service, has acquired Finn AI, the premier AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services companies by making Finn AI’s proven conversational AI solutions an integral part of Glia’s industry-leading Digital Customer Service (DCS) platform. Continue reading Glia Acquires Finn AI to Deliver Turnkey Banking Virtual Assistants for Enhanced Digital Customer Service →

Enghouse Systems announced it has acquired Competella AB, a provider of a SaaS and On-Premise contact centre and attendant console solutions based in Stockholm, Sweden. Continue reading Enghouse Systems Limited Acquires Competella AB →

Dentsu Group Inc., announced that it has entered an agreement to acquire Pexlify, a leading Salesforce consultancy based in the UK and Ireland. Pexlify will join Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company within Dentsu Group’s international business, Dentsu International. Continue reading Dentsu Group strengthens Customer Transformation & Technology capabilities with Pexlify acquisition →

InMoment®, the leading provider of Experience Improvement (XI)™ solutions, announced it has completed the acquisition of ReviewTrackers, an award-winning customer review management software company. ReviewTrackers empowers over 175,000+ business locations to better understand and manage their customer reviews across 100+ sites with their review management technology. Continue reading InMoment Acquires Leading Customer Review Management Company ReviewTrackers →

Sitel Group®, one of the largest providers of customer experience (CX) products and solutions, announced with Majorel Group Luxembourg S.A. (“Majorel”), a leading global provider of next-generation end-to-end CX solutions for digital-native and vertical-leading brands, that it has agreed on a non-binding term sheet which provides for a legal merger of Majorel with Sitel Group under Luxembourg law with Majorel Group Luxembourg S.A. ceasing to exist (the “Proposed Merger,” and the surviving company the “combined entity”). Continue reading Majorel and Sitel Group® agree on key terms for a potential merger, transforming two high-profile CX groups into a global industry leader →

Veritone, creator of aiWARE, a hyper-expansive enterprise AI platform, announced the acquisition of VocaliD, Inc., a U.S.-based company that pioneered the creation of personalized synthetic voices. VocaliD will enhance Veritone’s existing synthetic voice offerings for commercial enterprise including brands, podcasters, broadcasters, studios, publishers and corporations. Continue reading Veritone Acquires Artificial Intelligence Voice Creator VocaliD →

CleverTap, world’s No.1 retention cloud, announced it has completed its acquisition of San Francisco based Leanplum, a leading multi-channel customer engagement platform. Continue reading CleverTap Completes Acquisition of Leanplum →

Woven is thrilled to share the news of its continued expansion with the acquisition of the oldest independent BPO, a thriving contact centre operation in Cape Town – SA Commercial. Continue reading Woven announces acquisition of SA Commercial →

ServiceNow announced it has signed an agreement to acquire Hitch Works, a skills mapping and intelligence company. Hitch will add a new layer of AI‑powered skills insights to the industry‑leading Now Platform to help customers address talent gaps by tying employee learning and development to workforce planning. Continue reading ServiceNow to Acquire Hitch →

Gupshup, a global leader in conversational engagement, announced the acquisition of OneDirect, the omnichannel, AI-enabled, customer service platform of choice for leading brands in India, South East Asia and the Middle East. Continue reading Gupshup acquires OneDirect →

Productboard, the customer-centric product management platform that helps teams get the right products to market faster, today announced that it has acquired SatisMeter, a powerful feedback platform for modern product teams that measures user engagement through in-product touchpoints at every stage of the customer journey. Continue reading Productboard Acquires SatisMeter →

Telecommunications specialist Daisy Communications has acquired Communicate Better. From Friday, May 27 the award-winning managed technology provider of IT, mobile, telephony and telematics, will become part of Daisy Communication’s expert, independent offering. Continue reading Daisy Communications Ltd. acquires Communicate Better Ltd. →