Category Archives: Acquisitions & Mergers

NICE Accelerates the Cloud Experience Revolution with the Acquisition of Brand Embassy

Organizations can now provide a true digital consumer experience, as NICE announces the next generation of customer service: Smart Digital Conversations. Enterprises of all sizes can now dynamically connect with every consumer based on their preferences. This is enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. Continue reading NICE Accelerates the Cloud Experience Revolution with the Acquisition of Brand Embassy

Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. Continue reading Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat

SurveyMonkey Completes Acquisition of Usabilla

SurveyMonkey, a leading global survey software company, announced today it has completed its acquisition of Usabilla, a leading global Voice of Customer (VoC) technology provider. Usabilla empowers 450 enterprises in 35 countries, including global brands like Lufthansa, Philips, and Vodafone to collect, analyze and act on real-time user feedback to improve their products and customer experiences. Continue reading SurveyMonkey Completes Acquisition of Usabilla

Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

Evolve IP®, The Cloud Strategy Company™ announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. Continue reading Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm

McDonald’s to Acquire Dynamic Yield, Will Use Decision Technology to Increase Personalization and Improve Customer Experience

McDonald’s Corporation (MCD) and Dynamic Yield Ltd. today announced an agreement by which McDonald’s will acquire Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, based in New York and Tel Aviv, McDonald’s builds on its significant technology investments for growth. Continue reading McDonald’s to Acquire Dynamic Yield, Will Use Decision Technology to Increase Personalization and Improve Customer Experience