Category Archives: Acquisitions & Mergers

Cloud communications leader Sinch to acquire SAP Digital Interconnect

Sinch, a global leader in cloud communications for mobile customer engagement, and SAP announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Continue reading Cloud communications leader Sinch to acquire SAP Digital Interconnect

Puzzel acquires U-WFM

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM, a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. Continue reading Puzzel acquires U-WFM

Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America

Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America

Sabio Group expands technology portfolio with acquisition of CX innovator DVELP

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe. Continue reading Sabio Group expands technology portfolio with acquisition of CX innovator DVELP

Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company

Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading Contact Centre-as-a-Service (CCaaS) provider announced a merger, creating a contact centre communications and workplace collaboration company serving more than 10,000 customers worldwide. Continue reading Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company

Freshworks Acquires AnswerIQ

Freshworks, the customer engagement software company, announced the acquisition of AnsweriQ, a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. Continue reading Freshworks Acquires AnswerIQ

Salesforce Signs Definitive Agreement to Acquire Vlocity

Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health and government organizations. Continue reading Salesforce Signs Definitive Agreement to Acquire Vlocity