Sinch, a global leader in cloud communications for mobile customer engagement, and SAP announced that Sinch AB has entered into a definitive agreement to acquire SAP’s communications unit SAP Digital Interconnect (“SDI”). SDI offers cloud-based communications products and serves more than 1,500 enterprise customers throughout the world. Continue reading Cloud communications leader Sinch to acquire SAP Digital Interconnect →

Medallia, the global leader in experience management announced they entered into a definitive agreement to acquire Voci Technologies, the real-time speech to text platform. Continue reading Medallia to Acquire Real Time Speech to Text Platform, Voci Technologies →

Verizon Business announced that it has entered into a definitive agreement to acquire BlueJeans Network, a trusted enterprise-grade video conferencing and event platform. Continue reading Verizon Business enters into agreement to acquire BlueJeans →

Puzzel, a leading European Contact Centre as a Service (CCaaS) provider, has announced the acquisition of U-WFM, a leading provider of workforce management and optimization software. Headquartered in Sheffield, U.K., and with customers across the U.K., U.S. and Australia, U-WFM’s solution gives its customers the ability to forecast demand, monitor adherence, and optimize their contact centre operations for companies of all sizes and across any industry vertical. Continue reading Puzzel acquires U-WFM →

Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America →

Sabio Group has acquired DVELP, a cloud software product and consultancy company headquartered in London, that leads change in the contact centre industry. The acquisition supports Sabio’s goal of becoming the premier independent customer experience and contact centre innovator, integrator and thought leader throughout Europe. Continue reading Sabio Group expands technology portfolio with acquisition of CX innovator DVELP →

Sinch AB, a global leader in cloud communications for mobile customer engagement, has entered into a definitive agreement to acquire Chatlayer BV for an Enterprise Value of EUR 6.9 million. Continue reading Sinch adds conversational AI capabilities through acquisition →

Lifesize, a global innovator of video collaboration and meeting productivity solutions, and Serenova, a leading Contact Centre-as-a-Service (CCaaS) provider announced a merger, creating a contact centre communications and workplace collaboration company serving more than 10,000 customers worldwide. Continue reading Lifesize and Serenova Merge to Create Contact Center Communications and Workplace Collaboration Company →

OpenText™ announced that it has acquired XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage. Continue reading OpenText Buys XMedius →

Moneypenny has extended its services in the US with the acquisition of VoiceNation and Ninja Number. Continue reading Moneypenny joins forces with VoiceNation and Ninja Number to strengthen position in the US market →

InMoment, a recognized market leader and proven innovator in the global customer experience (CX) sector, confirmed the completion of the MaritzCX transaction. Continue reading InMoment Confirms Completion of MaritzCX Transaction →

Freshworks, the customer engagement software company, announced the acquisition of AnsweriQ, a provider of ML and AI for larger enterprises that want to better serve their customers. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to fully leverage their existing customer data to scale self-service experiences and automate complex customer workflows. Continue reading Freshworks Acquires AnswerIQ →

InMoment and MaritzCX, recognised market leaders and proven innovators in the global customer experience (CX) sector announced they have entered into a definitive agreement to combine the two companies. Continue reading MaritzCX & Inmoment Join Forces →

Salesforce signed a definitive agreement to acquire Vlocity. Built natively on the Salesforce platform, Vlocity is a leading provider of industry-specific cloud and mobile software for the world’s top communications, media and entertainment, energy, utilities, insurance, health and government organizations. Continue reading Salesforce Signs Definitive Agreement to Acquire Vlocity →

Global AI-driven conversational search platform, Zoovu, announced that it has acquired Belgium-based company, Clever. This move enhances Zoovu’s current offering by adding NLP and a sophisticated Intent Engine. Continue reading Zoovu Acquires Clever →