Sprinklr, the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), announced the acquisition of assets of ViralMoment, an AI-powered social video intelligence and analytics solution, strengthening Sprinklr’s leadership in modern, multimodal customer intelligence. Continue reading Sprinklr Acquires ViralMoment to Define the Next Era of Multimodal Customer Intelligence
Category Archives: Acquisitions & Mergers
Qualtrics completes acquisition of Press Ganey Forsta
Qualtrics announced the completion of its acquisition of Press Ganey Forsta for $6.75 billion USD. Qualtrics created the Experience Management category to deliver legendary experiences for organizations and the people they serve. Continue reading Qualtrics completes acquisition of Press Ganey Forsta
Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
Aircall, the AI-powered customer communications platform trusted by more than 22,000 businesses worldwide, announced the acquisition of Vogent, an AI voice agent company. Continue reading Aircall Acquires Vogent to Advance Its AI Voice Agent Built Natively into Business Phones
SoundHound AI To Acquire LivePerson
SoundHound AI, a global leader in voice and conversational AI, and LivePerson, a pioneer in enterprise conversational AI serving hundreds of enterprise and mid-market brands, announced they have entered into a definitive agreement under which SoundHound will acquire LivePerson. Continue reading SoundHound AI To Acquire LivePerson
Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
Startek®, a digital-first global CX solutions provider, announced the successful completion of its merger with CCI Global. This union creates a new industry leader built on a singular vision: delivering human-centric, AI-led customer experience at scale. Continue reading Startek® and CCI Global complete merger, creating a global leader in Human Augmented AI
Aryza Acquires Umbrella Tech
Aryza has acquired Umbrella Tech, a Toronto based leader in voice-based agentic AI for the financial services industry. Continue reading Aryza Acquires Umbrella Tech