Enghouse Systems Limited announced it has acquired Vidyo, Inc. for a purchase price of approximately $40 million. Vidyo’s annual revenue is approximately $60 million. Continue reading Enghouse Systems Acquires Vidyo →

SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced it has acquired Salesfusion, a leading provider of marketing automation solutions recognized in the Gartner Magic Quadrant for Lead Management. Continue reading SugarCRM Acquires SaaS Marketing Automation Innovator Salesfusion →

Organizations can now provide a true digital consumer experience, as NICE announces the next generation of customer service: Smart Digital Conversations. Enterprises of all sizes can now dynamically connect with every consumer based on their preferences. This is enabled by the acquisition of Brand Embassy, a leading provider of digital customer engagement. Continue reading NICE Accelerates the Cloud Experience Revolution with the Acquisition of Brand Embassy →

Pegasystems, the software company empowering digital transformation at the world’s leading enterprises announced its acquisition of In The Chat (ITC), an enterprise-grade digital customer service platform provider that unifies text messaging, social media, live chat, email, messengers, and chatbots into a seamless conversation with customers. Continue reading Pegasystems Acquires Leading Digital Messaging Platform Provider In The Chat →

Marlin Equity Partners (“Marlin”) is pleased to announce that it has completed the acquisition of Puzzel, a leading European provider of cloud-based contact centre software solutions. Continue reading Marlin completes the acquisition of Puzzel →

SurveyMonkey, a leading global survey software company, announced today it has completed its acquisition of Usabilla, a leading global Voice of Customer (VoC) technology provider. Usabilla empowers 450 enterprises in 35 countries, including global brands like Lufthansa, Philips, and Vodafone to collect, analyze and act on real-time user feedback to improve their products and customer experiences. Continue reading SurveyMonkey Completes Acquisition of Usabilla →

Evolve IP®, The Cloud Strategy Company™ announced that it has acquired Jog.ai, a speech analytics and natural language technology firm based in Austin, Texas. The strategic purchase enhances the company’s award-winning cloud communications services with intellectual property that helps users remember, retrieve and record everything that happens on a phone call. Continue reading Evolve IP Acquires Jog.ai; Leading Speech Analytics and Natural Language Technology Firm →

GN Audio announced a conditional agreement to acquire Altia Systems Inc. (“Altia Systems”). Altia Systems, based in Cupertino, California (USA), is a leading innovative developer of premium video communications solutions utilizing digital multi-camera array technology. Continue reading GN Audio Closes acquisition of Altia Systems →

McDonald’s Corporation (MCD) and Dynamic Yield Ltd. today announced an agreement by which McDonald’s will acquire Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, based in New York and Tel Aviv, McDonald’s builds on its significant technology investments for growth. Continue reading McDonald’s to Acquire Dynamic Yield, Will Use Decision Technology to Increase Personalization and Improve Customer Experience →

Conversocial, the leading digital customer experience platform, is acquiring Assist, pioneers in messaging automation, to offer scalable, conversational customer experiences that strike the right balance between adaptive automation and human support. Continue reading Conversocial Acquires AI-Powered Conversational Commerce Platform Assist →