Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Category Archives: Acquisitions & Mergers
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
Zendesk Announces Acquisition of HyperArc
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc
Capgemini to acquire WNS
Capgemini, a global business and technology transformation partner, and WNS, a leading digital-led business transformation and services company, announced that they have entered into a definitive transaction agreement pursuant to which Capgemini will acquire WNS for a cash consideration of 76.50 USD per WNS share, which represents a premium of 28% to the last 90-day average[1] share price, of 27% to the last 30-day average1 share price and a premium of 17% to the last closing share price on July 3, 2025. Continue reading Capgemini to acquire WNS
CallMiner Acquires Conversational AI and Automation Provider VOCALLS
CallMiner, the leading provider of AI-powered conversation intelligence to improve customer experience (CX), announced it has acquired VOCALLS, a leading voice-first conversational AI and automation platform. Continue reading CallMiner Acquires Conversational AI and Automation Provider VOCALLS
Aryza Announces Strategic Acquisition of Webio
Aryza, a global provider of mission-critical automation software across the credit lifecycle, is thrilled to announce its acquisition of Webio, a pioneering provider of conversational AI solutions. Continue reading Aryza Announces Strategic Acquisition of Webio