Connect, an international leader in technology-enabled customer experience (CX), has acquired Elerian AI, a specialist in conversational AI optimised contact centres. Continue reading Connect acquires Elerian AI
Category Archives: Acquisitions & Mergers
iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced its acquisition of JumpCrew, a premier provider of outsourced B2B sales and marketing solutions. Continue reading iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
Contentsquare signs definitive agreement to acquire Loris AI
Contentsquare, a global leader in digital analytics, announced it has signed a definitive agreement to acquire Loris AI, a leading conversation intelligence platform. Continue reading Contentsquare signs definitive agreement to acquire Loris AI
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
Zendesk Announces Acquisition of HyperArc
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc