iQor CXBPO™, a global leader in customer experience business process outsourcing (BPO), announced its acquisition of JumpCrew, a premier provider of outsourced B2B sales and marketing solutions. Continue reading iQor CXBPO™ Acquires JumpCrew to Expand End-to-End CXBPO Capabilities
Category Archives: Acquisitions & Mergers
Contentsquare signs definitive agreement to acquire Loris AI
Contentsquare, a global leader in digital analytics, announced it has signed a definitive agreement to acquire Loris AI, a leading conversation intelligence platform. Continue reading Contentsquare signs definitive agreement to acquire Loris AI
Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
Onix, a leading provider of data, cloud, and AI solutions and a 16-time Google Cloud Partner of the Year, has acquired the professional services business unit of UJET, a cloud-native Contact Center as a Service (CCaaS) software provider. Continue reading Onix Brings the Power of AI Agents and Agentspace to Customer Service with Acquisition of UJET Services Unit
NiCE to Acquire Cognigy
NiCE (NASDAQ: NICE), a global leader in AI-powered customer experience, today announced that it has entered into a definitive agreement to acquire Cognigy, a global market leader in conversational and agentic AI. Continue reading NiCE to Acquire Cognigy
Zendesk Announces Acquisition of HyperArc
Zendesk, a pioneer in Agentic AI-powered customer service, announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary HyperGraph engine and real-time GenAI-powered insights. Continue reading Zendesk Announces Acquisition of HyperArc
Capgemini to acquire WNS
Capgemini, a global business and technology transformation partner, and WNS, a leading digital-led business transformation and services company, announced that they have entered into a definitive transaction agreement pursuant to which Capgemini will acquire WNS for a cash consideration of 76.50 USD per WNS share, which represents a premium of 28% to the last 90-day average[1] share price, of 27% to the last 30-day average1 share price and a premium of 17% to the last closing share price on July 3, 2025. Continue reading Capgemini to acquire WNS