MaxContact announced its acquisition of Curious Thing’s technology and assets. The move will significantly enhance MaxContact’s current AI capabilities while maintaining the company’s commitment to balancing technology with meaningful human connections in contact centres. Continue reading MaxContact Strengthens AI Capabilities with Strategic Acquisition of Curious Thing
Category Archives: Acquisitions & Mergers
Press Ganey Forsta acquires InMoment
Press Ganey Forsta, a leading provider of experience measurement, data analytics, and insights, announced it is acquiring InMoment, a customer experience technology company with deep expertise in AI, natural language processing, and cross-industry solutions. Continue reading Press Ganey Forsta acquires InMoment
Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth
Palatine has acquired a majority stake in Atombit Group, a fast-growth pan-European leader in Experience Intelligence spanning customer and employee experience, data analytics and AI. Continue reading Atombit Secures Backing from Palatine Private Equity and Announces Trio of Strategic Acquisitions to Accelerate Growth
Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Mplus, the BPTO vertical of the BOSQAR INVEST group, is consolidating its market position in Central and Eastern Europe through the acquisitions of BPO companies Conectart in the Czech Republic and Valoris in Romania. Continue reading Mplus acquiring Conectart and Valoris, leading CX providers in Czech Republic and Romania
Konecta completes two strategic acquisitions in France and Italy to deliver Autonomous Lead Generation and Conversion
Konecta, a global leader in customer experience (CX) and digital services, continues to transform its business by enhancing its digital marketing capabilities and expanding its European footprint through two strategic acquisitions in France and Italy. Continue reading Konecta completes two strategic acquisitions in France and Italy to deliver Autonomous Lead Generation and Conversion
Workato Acquires Generative AI Support Automation Company DeepConverse Further Investing in the Agentic Enterprise
Workato ®, the leading Enterprise Orchestration platform, announced the acquisition of DeepConverse, a Generative AI-based support automation platform. DeepConverse enables AI-powered search and allows enterprises to automate customer service processes with an advanced AI-driven platform. Continue reading Workato Acquires Generative AI Support Automation Company DeepConverse Further Investing in the Agentic Enterprise