Voxology, a Communications Platform as a Service (CPaaS), announced it has acquired testing capabilities from partner and leading Observability provider, Integrated Research (IR). Continue reading Voxology Acquires IR’s Testing Solutions to Enhance Customer Experience Testing
Category Archives: Acquisitions & Mergers
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Calabrio, the workforce performance company, announced the acquisition of Echo AI, a generative AI-native conversation intelligence platform. It is the next strategic step in Calabrio’s commitment to providing contact centres with the latest innovative solutions through near-time conversation insights that enhance customer experiences and operational efficiency. Continue reading Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI
Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Nextview Consulting, a leading European design-led Salesforce Consulting Partner, has acquired Sabio’s Salesforce delivery practice, formerly known as makepositive. Continue reading Nextview Consulting acquires Sabio Group’s Salesforce practice to expand into UKI
Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Puzzel, the leading European provider of cloud-based contact centre solutions, announced that it has entered into an agreement to acquire Capturi, a cutting-edge conversational analytics platform specialising in AI-driven insights for customer interactions. Continue reading Puzzel to Acquire Capturi to Strengthen AI-Driven Contact Centre Capabilities
Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Capacity, an AI-powered support automation platform, is proud to announce transformational growth as it continues to help brands automate interactions with customers and team members. Capacity has acquired Lucy, Envision and Linc, bringing the company’s total number of acquisitions to eight in less than two years. Continue reading Capacity Acquires Lucy, Envision and Linc, and Announces $26 Million Series D Funding Round
Text Request Acquired by Commify to Further US Market Expansion
Text Request, the business text messaging platform founded and headquartered in Chattanooga, Tennessee, announced its acquisition by the U.K-based global messaging solutions leader Commify. Text Request will remain in Chattanooga, and become a base for further U.S. market expansion. Continue reading Text Request Acquired by Commify to Further US Market Expansion