PCI Pal, the secure payments provider to contact centres, announced that Darren Gill has been promoted to Chief Revenue Officer (CRO) and César Branco has relocated to the US and takes up the position as North American Senior Telephony Architect to continue its global momentum. Continue reading PCI Pal Continues Global Momentum with New Company Appointments →

Conversocial, the leading digital customer care platform, announced that Ido Bornstein-HaCohen was promoted to CEO to further the company’s promise to completely revolutionize the 60-year-old customer service industry. Founder and former CEO Joshua March will remain on the company’s board. Continue reading Conversocial Promotes Ido Bornstein-HaCohen to Chief Executive Officer →

Global B2C marketing automation company, Selligent Marketing Cloud, today announced the appointment of Tim Stone as its new Global Head of Revenue Marketing. In this position, Stone will report to CMO Niki Hall and focus on delivering high revenue growth. Continue reading Selligent Marketing Cloud Announces New Global Head of Revenue Marketing →

Liveops Inc., the leading provider of on-demand virtual call centre services for customer service and sales, announced the addition of two customer experience (CX) trailblazers from Fortune 500 companies, Jeanne Bliss and Sue Nokes to its Board of Directors. Continue reading Two pioneers in customer experience join the Liveops board →

SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, announced the addition of Chris Pennington as Chief Customer Officer, reporting to SugarCRM CEO, Craig Charlton. Continue reading SugarCRM hires Chris Pennington as Chief Customer Officer →

Leading transport and mobility services company, ESP Group, has announced the appointment of a new chief executive officer, Theresa Slevin, who will take over from the current CEO, Terry Dunn, on June 1st. Continue reading World leading transport and mobility specialist announces new CEO →

Afiniti, the world’s leading provider of AI-based behavioral pairing technology announces that David Cameron, former Prime Minister of the United Kingdom, has been appointed Chair of its Advisory Board. Mr Cameron joins a senior group of former and current business and political leaders on the Advisory Board, who provide Afiniti with global counsel on critical issues to the company as it continues to expand in markets around the world. Continue reading David Cameron to join Afiniti as Chair of Advisory Board →

ResQ, the UK based contact centre business has announced the appointment of Jon Hunter as Chief Financial Officer. Continue reading ResQ appoints new Chief Financial Officer Jon Hunter →

G3 Comms, the business communications integrator and global network provider, has announced the appointment of Mark Thompson as Chairman with immediate effect. Thompson brings strategic insight and over two decades of industry experience to the role. Continue reading G3 Comms names Mark Thompson as new chairman →

Vonage, a global business cloud communications leader, announced that Omar Javaid has been named President of the Company’s API Platform Group. In this role, Omar will drive the vision and development of Vonage’s communications APIs via Nexmo, the Vonage API Platform and will continue to provide strategic oversight of the Company’s product portfolio. Continue reading Omar Javaid Named President of Vonage’s API Platform Group →