Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Continue reading Tollring makes top Channel Sales hire →

Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced that Brian Johnson has joined the company as CEO – Americas. Brian brings extensive industry experience to Sitel Group and was hired to lead the Americas region during an incredibly transformational time for the company. Continue reading Brian Johnson Joins Sitel Group as CEO – Americas →

Playvox, the leading omnichannel contact centre provider of Workforce Engagement Management solutions, announced that Michelle Randall Burrows, contact centre industry veteran, has joined the company as chief marketing officer (CMO). Continue reading Michelle Randall Burrows Joins Playvox as Chief Marketing Officer →

Verse.io, a leading conversational texting platform leveraging powerful AI and highly skilled human concierges, has officially announced the appointment of Dennis Eaton as the company’s new Vice President of Contact Center Operations. Continue reading Verse.io Announces Dennis Eaton as New Vice President of Contact Centre Operations →

Manchester-based customer engagement technology provider MaxContact announces a key new appointment to the senior team following an unprecedented period of growth. Continue reading MaxContact builds on record year of growth with new VP of Engineering →

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced Joyce Kim will be joining the company as Chief Marketing Officer, reporting to President of Revenue, Elena Donio. Continue reading Twilio Welcomes Joyce Kim as Chief Marketing Officer →

RingCentral announced that Sonalee Parekh has been appointed as RingCentral’s Chief Financial Officer and will join the Company in her new role by May 31, 2022. Parekh will be responsible for all the company’s financial functions, including financial planning, controllership, tax, treasury, corporate development and investor relations. Continue reading RingCentral Appoints Sonalee Parekh as Chief Financial Officer →

Advanced, one of the UK’s largest software and services providers, has appointed Lee Perkins as its new Chief Commercial Officer to take responsibility for all revenue and commercial activities. Continue reading Advanced appoints Lee Perkins to Chief Commercial Officer role →

Ivanti, the provider of the Ivanti Neurons automation platform that discovers, manages, secures, and services IT assets from cloud to edge, is continuing the company’s growth strategy by naming industry veteran Dennis Kozak as Chief Operating Officer (COO) effective April 25, 2022. Continue reading Ivanti Continues to Build Industry Leading Organization by Hiring Former Avaya and CA Leader Dennis Kozak as Chief Operating Officer →

Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced two new hires. Reeny Sondhi joined the company as Chief Digital Officer, and Amy Holcroft joined the company as Chief Privacy Officer. Continue reading Twilio welcomes London-based ex-HPE Chief Privacy Officer Amy Holcroft and Chief Digital Officer Reeny Sondhi →

Dialpad, the industry leader in AI-powered communication and collaboration, expands its cloud communications expertise with the additions of John Finch as Senior Vice President, Solutions, Customer, and Product Marketing, Homero Salinas as Senior Vice President, Global Commercial Sales, and Sangeeta Walsh as Vice President, Partnerships and App Ecosystem. Continue reading Top Talent Migration to Dialpad Continues With New Additions From Contact Centre and Communications Industry →

Starmind, an AI technology, seamlessly connects employees to expert knowledge in real-time, announces Ronan Kirby as Chief Customer Officer (CCO). The seasoned C-Level sales and marketing leader has a history of building, scaling and transforming high-performance, go-to-market organizations in EMEA and beyond. Continue reading Starmind Welcomes Ronan Kirby as Chief Customer Officer →

Ventrica, the fast-growth multilingual customer management outsourcer for blue-chip brands, is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer. Continue reading Ventrica appoints Jo Regan-Iles as new Chief People Officer →

XSELL Technologies, the leader in conversational AI for contact centre agent assist, announced the appointment of Frank Jules, retired President of Global Business for AT&T, to the XSELL board of directors, effective immediately. Continue reading XSELL Technologies Expands Board of Directors to Drive Next Stage of Growth →