Noble Systems Corporation, a global leader in unified contact centre technology solutions, has received Frost & Sullivan’s 2018 Customer Value Leadership Award for Workforce Engagement Management Gamification Solutions. Noble received the award based on its continual focus on providing complementary products that enhance employee engagement among today’s workforce, and the company’s overall foresight and strength.
The Frost & Sullivan North American Customer Value Leadership Awards are presented to companies that best demonstrate excellence in both customer and business impact, delivering customer value through products and services, offering superior value to customers, and aiding them with increased revenues, profitability, and reduced costs. These two sides work together to make customers feel confident in their products’ quality and value throughout the life of the product.
Noble Systems’ offerings for Workforce Engagement Management and Gamification accelerate its customers’ ability to both differentiate themselves in the market and increase their bottom line. The area of WEM exemplifies how Noble Systems provides significant value to customers, from the company’s ShiftTrack WFM solution, which provides many features that take into account worker preferences, to its new Noble Gamification product, which brings customers a wealth of benefits, including exceptional agent and supervisor engagement, cost reduction, quick measurable results, and solid return on investment. Read the full Report to learn more.
“We use a number of specific criteria to evaluate award candidates and assess their fit with select best practice criteria, especially noting an organization’s ability in three key areas: understanding demand, nurturing the brand, and competitive differentiation of its products and services,” said Nancy Jamison, Principal Analyst at Frost & Sullivan. “Frost & Sullivan found that Noble Systems excels in many areas, including its brand longevity and breadth of offering, history of design and innovation, and responsiveness to customer needs. When customers purchase Noble products they feel they are buying the most optimal solution that addresses both their unique needs and their unique constraints.”
Chris Hodges, SVP sales and marketing at Noble Systems, states, “Noble Systems delivers added value for our clients by offering the most complete customer communications platform available from a single vendor, including our patented solutions for omnichannel contact management, workforce engagement and gamification, compliance, and analytics solutions, and the ability to deploy our systems in premise, cloud, or hybrid models without sacrificing features or performance. We are honored to be recognized by Frost & Sullivan for our best-in-market solutions and commitment to building long-term partnerships that exceed our customers’ expectations.”
About Noble Systems
Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management and gamification. With a portfolio of 165 patents and growing, Noble leads the way in pioneering solutions for the contact centre market workforce management and gamification.
For more information, contact Sian Ciabattoni on 0161 772 7100 or visit www.noblesystems.com