PRESS RELEASE: mplsystems, leading provider of contact centre and field service technologies, announced their inclusion in Gartner’s May 2017 “Magic Quadrant for the CRM Customer Engagement Centre (CEC)” for the third consecutive year. This follows their inclusion as a Visionary in Gartner’s October 2016 Magic Quadrant for Contact Centre as a Service (CCaaS), Western Europe, making them one of two vendors to appear in both Magic Quadrants. Continue reading mplsystems Included in the 2017 Magic Quadrant for the CRM Customer Engagement Centre for the Third Consecutive Year
Category Archives: Awards
Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award
PRESS RELEASE: Jacada announced that it has been selected as one of four finalists in the Digital Self-Service Innovation category of the UK National Innovation Awards for 2017. Recognized for the Jacada Contact Hub, a suite of award winning solutions that support today’s digital consumer, Jacada is expected to pick up another award in the area of digital customer service solutions. Continue reading Jacada Chosen as Finalist for Upcoming Digital Self-Service Innovation Award
Creative Virtual Awarded the Queen’s Awards for Enterprise: Innovation 2017
PRESS RELEASE: Creative Virtual is a winner of the Queen’s Awards for Enterprise: Innovation 2017. The Queen’s Awards for Enterprise is the UK’s most prestigious business award for British companies. It recognises UK businesses for outstanding commercial success in four categories, including Innovation. Continue reading Creative Virtual Awarded the Queen’s Awards for Enterprise: Innovation 2017
TalkTalk Business Awarded Mitel Platinum Partner Status
TalkTalk Business is pleased to announce that it has been awarded Platinum status by global market leader in enterprise communications, Mitel. This accolade has only been afforded to a select few, and TalkTalk Business is now one of only four Platinum Partners in the UK. The award recognises TalkTalk Business’ expertise across the full suite of Mitel’s products as well as its ability to deliver an exceptional level of service, technical capability and sales. Continue reading TalkTalk Business Awarded Mitel Platinum Partner Status
NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service
PRESS RELEASE: NICE announced that it has received two awards presented by TMC’s CUSTOMER magazine for its innovation and leadership in Workforce Optimization (WFO). NICE Adaptive WFO was a recipient of the magazine’s first-ever Workforce Optimization Innovation award, while NICE EVOLVE WFM was declared a 2017 Product of the Year. Continue reading NICE Adaptive WFO and cloud-based EVOLVE WFM Recognized for Advancing the Contact Center Industry and Driving Better Customer Service
PACE Honors Noble Systems for Contributions in Customer Engagement
Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has received the Professional Association for Customer Engagement’s (PACE) 2017 CECP Vanguard Award, 2017 Vendor of Excellence Award, and 2017 Chairman’s Award. The awards, presented earlier this month at PACE’s 2017 Annual Convention and Expo, recognize Noble as a leader in the contact center technology market. Continue reading PACE Honors Noble Systems for Contributions in Customer Engagement