Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces
Category Archives: Corporate News
Brand New CPM – The Launch of A New Brand Image
CPM first set up office in the UK in 1936 as an over-the-counter marketing agency and has continued to evolve and grow to become today’s global leader in integrated field sales, contact centre and digital sales services; representing over 200 blue chip global brands across a multitude of sectors. Continue reading Brand New CPM – The Launch of A New Brand Image
BT invests in new customer service centre for business and public sector base
BT has announced the opening of a new managed customer service centre located in Belfast, Northern Ireland, following a one million pound investment in the new facility. Continue reading BT invests in new customer service centre for business and public sector base
Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Delta Air Lines has rolled out 100 handheld devices to help gate agents drive more personal engagements with customers at its home airport in Atlanta. The convenient “Nomad” tool is the size of a cell phone and gives agents the ability to make seat changes, rebook customers, check bag status, board or check-in customers, and print bag tags and boarding passes all in the palm of their hand. Continue reading Nomad Handheld Devices Empower Delta Agents to Assist Customers on the Go
Tesco simplifies customer service operations
Tesco has announced its intention to simplify its customer service operations by consolidating its Customer Engagement Centres (CEC) into a single, expanded operation in Dundee. As part of the changes, Tesco has taken the difficult decision to close its other CEC located in Cardiff. Continue reading Tesco simplifies customer service operations
Humanify™ Customer Engagement as a Service Now Available from TeleTech
PRESS RELEASE: TeleTech, a leading global provider of customer experience, engagement and growth solutions announced the release of its HumanifyTM Customer Engagement as a Service (HumanifyTM) offering which provides end-to-end (human, digital, automated) customer engagement across and around all touchpoints with humanity at every interaction. Continue reading Humanify™ Customer Engagement as a Service Now Available from TeleTech