The user interface is like a joke. If you have to explain it, it’s probably not that great. Here, Stephen Parker, CEO of Parker Software, producer of live chat software, explains the key elements that make for a good user interface — from the visual aesthetics of the design to user ergonomics and functionality. Continue reading What makes a good user interface?
Category Archives: Guest Post
What do older generations want from customer service?
It may surprise you that one in five Twitter users are aged over 50, over 59 per cent of seniors have made a digital purchase in the past three months and a colossal 28 million seniors have a Facebook account. Clearly, online tools are not just for the younger generation. To illustrate this, live chat developer, Parker Software, has created a free, downloadable infographic detailing why the older generation is choosing online live chat applications as its preferred method of communication with businesses. Continue reading What do older generations want from customer service?
Real Time Adherence – what’s not to love?
Nick Smith at Teleopti gives 3 compelling reasons why RTA is here to stay… Scheduling disruptions are an everyday occurrence for frontline operations and a major headache for contact center leaders everywhere. Continue reading Real Time Adherence – what’s not to love?
GDPR Compliance – Take a lead from PCI DSS in your contact centre, says Encoded
Robert Crutchington and Matthew Tyler outline how applying the same principles as PCI DSS can help to meet the challenges of new data protection legislation… Continue reading GDPR Compliance – Take a lead from PCI DSS in your contact centre, says Encoded
Agent Preferences v Shift Bidding – Which to Choose? asks Teleopti
How can resource planners achieve the best balance between agents’ wishes for their schedules and the forecasted needs of the contact center? Rebecca Philp at Teleopti, weighs up the two options on offer… Continue reading Agent Preferences v Shift Bidding – Which to Choose? asks Teleopti
Bring Your Own Phone: How many personal mobile devices are synced with your business data right now?
The use of personal mobile devices for work continues to be on the rise. Flexible and remote working options are now a major consideration for employees, while, for SMEs in particular, Bring Your Own Phone (BYOP) initiatives can help keep down costs, and provide the agility and flexibility to compete with the rigid structures of larger competitors. Continue reading Bring Your Own Phone: How many personal mobile devices are synced with your business data right now?