Geopolitics and broader political uncertainty are now the greatest risk to business growth, according to a survey of more than 1,300 CEOs of the world’s largest businesses. Continue reading Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Category Archives: Market Research
Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
In a recent Gartner, Inc. poll of more than 1,400 executive leaders, 45% reported that they are in piloting mode with generative AI, and another 10% have put generative AI solutions into production. Continue reading Gartner Poll Finds 55% of Organizations are in Piloting or Production Mode with Generative AI
Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind
8×8, a leading integrated cloud contact centre and unified communications platform provider, announced findings from its 2023 State of Conversational AI in the Contact Center report. Continue reading Latest 8×8 Research Reveals IT and Contact Centre Leaders Embrace Conversational AI or Fear Falling Behind
Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
By 2028, 60% of B2B seller work will be executed through conversational user interfaces via generative AI sales technologies, up from less than 5% in 2023, according to Gartner, Inc. Continue reading Gartner Expects 60% of Seller Work to Be Executed by Generative AI Technologies Within Five Years
Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
Calabrio, the workforce performance company, has released its annual analysis of the contact centre market, the State of the Contact Center 2023: Activating the Agent of the Future. Continue reading Calabrio Research: AI will Impact Customer Service Agents, But Not How We Anticipate
New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue
GoTo, the company making IT management, support, and business communications easy with flagship products GoTo Resolve, GoTo Connect, and LogMeIn Rescue, announced findings from a new commissioned study conducted by Forrester Consulting on behalf of GoTo. Continue reading New Study Shows GoTo Customers Reduce IT Support Time by 57%, Achieve Nearly 400% ROI with LogMeIn Rescue