Geopolitics and broader political uncertainty are now the greatest risk to business growth, according to a survey of more than 1,300 CEOs of the world’s largest businesses. Continue reading Global CEOs grappling with multiple challenges, including geopolitical pressures, but majority remain confident on three-year outlook
Tag Archives: KPMG
Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience. Continue reading Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences
Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
KPMG launches next generation Voice of the Customer tool: Customer Experience Cloud
KPMG UK launches Customer Experience Cloud, a new technology built in collaboration with Microsoft, which aims to turn the tide for the 87 percent of organisations who have achieved no significant improvement in customer experience (CX) in the last year. Continue reading KPMG launches next generation Voice of the Customer tool: Customer Experience Cloud