Pegasystems, the software company empowering customer engagement at the world’s leading enterprises announced a strategic alliance with KPMG LLP, the U.S. audit, tax and advisory firm. This alliance offers government agencies a path toward digital transformation that can automate manual processes, and help improve efficiency, reduce costs, and improve collaboration and the citizen experience. Continue reading Pegasystems and KPMG Form Strategic Alliance to Help Government Agencies Improve Citizen and Employee Experiences
Tag Archives: KPMG
Vendors adopting Google Contact Centre AI
Google has entered the contact centre market with the release of an AI platform supporting virtual agents and call analytics. Leading vendors were quick to adopt Google Contact Centre AI. Here is the roundup of the vendors so far. Continue reading Vendors adopting Google Contact Centre AI
KPMG launches next generation Voice of the Customer tool: Customer Experience Cloud
KPMG UK launches Customer Experience Cloud, a new technology built in collaboration with Microsoft, which aims to turn the tide for the 87 percent of organisations who have achieved no significant improvement in customer experience (CX) in the last year. Continue reading KPMG launches next generation Voice of the Customer tool: Customer Experience Cloud
Improved customer experience and reliable connectivity could net telcos an extra £1.45 billion in annual revenues
PRESS RELEASE: Improved customer service and reliable connectivity could net telcos an extra £1.45 billion in annual revenues, but security breaches represent a serious threat to customer loyalty in the sector, according to a new report from KPMG. According to the survey of 2,000 UK adults, 50 per cent said a personal data leak would lead them to immediately cancel their contract, even if that resulted in a financial penalty. Continue reading Improved customer experience and reliable connectivity could net telcos an extra £1.45 billion in annual revenues