Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Category Archives: Outsourcing
Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
As companies of all sizes turn to Artificial Intelligence (AI) and automation to enhance their customer experience, mid-sized and scaling businesses find themselves investing in cutting-edge technology only to abandon it due to a lack of expertise in implementation. Continue reading Zahoree Has Built a Global Customer Support CX Powerhouse for Mid-Sized and Growing Businesses
iQor CXBPO™ Redefines Customer Experience
iQor introduced the next generation of its brand promise, iQor CXBPO™. The global company is setting a new standard for CX by delivering measurable business outcomes, seamless customer interactions, and operational scalability informed by its advanced data analytics platform. Continue reading iQor CXBPO™ Redefines Customer Experience
Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
A leading Irish business process outsourcer in the field of sales and customer services has announced an over £20 million investment across the west midlands, north west and Scotland. 300 new UK jobs are set to be created by Irish-owned company Uniquely in Birmingham, Manchester and Glasgow by the end of 2025, contributing to economic growth and innovation. Continue reading Ireland’s leading customer services and sales outsourcing partner, Uniquely, announces over £20 million UK investment
Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, announced its bold new direction—UnBPO™—a transformative shift away from traditional outsourcing models. By prioritizing expertise, innovation, and outcome-driven solutions, Firstsource is redefining the industry and building a future-ready organization. Continue reading Firstsource Unveils UnBPO™: A Bold Redefinition of BPO
TTEC Egypt Expands with New Cairo Site, Welcomes Leading On-Demand Payment Solutions Client
TTEC Holdings, Inc., a leading global CX technology and services innovator for AI-enhanced CX, celebrated the grand opening of its new site in Cairo’s Maadi Technology Park last week, marking a significant expansion of its operations in Egypt. Continue reading TTEC Egypt Expands with New Cairo Site, Welcomes Leading On-Demand Payment Solutions Client