SupportNinja, a leading Dallas-based business process outsourcing company, announced the acquisition of Bolton Remote, a specialist provider of customer success, technical support and product operations solutions. Continue reading SupportNinja Enhances Global Outsourcing Services With Bolton Remote Acquisition
Category Archives: Outsourcing
TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
TTEC, one of the largest global customer experience (CX) technology and services innovators for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO. Continue reading TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Startek®, a global customer experience (CX) solutions provider, announced that it has entered into a partnership with Krisp, an AI-powered noise cancellation solutions provider built to enhance the experience of customers and contact centre agents by cancelling background noise, resulting in clear conversations. Continue reading Startek® Partners with AI-Powered Noise Cancellation Solutions Leader Krisp to Enhance Agent and Customer Experience
Sigma Connected bolsters senior management team
A leading business outsourcing provider has announced the appointment of a new senior director who will support and develop the company’s renowned offshore offering in South Africa. Continue reading Sigma Connected bolsters senior management team
Alorica Deepens Leadership Bench in Strategic Moves to Support Its Transformative Growth
Following the appointments of Greg Haller to Chief Executive Officer and Founder Andy Lee to Executive Chairman, Alorica Inc., a global leader in next-generation customer experience (CX) solutions, announced several key leadership moves, advancing its strategic growth plan. Continue reading Alorica Deepens Leadership Bench in Strategic Moves to Support Its Transformative Growth
Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next
A Brisbane outsourcing firm which entered the Australian market last year has announced its first contract win with utility giant E.ON Next. Continue reading Brisbane firm Sigma Connected secures first outsourcing contract with E.ON Next