Marks & Spencer has extended its longstanding digital customer contact partnership with Capita by a further five years. The contract renewal and expansion commences April 2018 and is worth approximately £70m over the contract term. Capita will continue to provide quality customer service support for marksandspencer.com across voice, online and webchat channels from its existing award-winning teams, including those based in Preston Brook in the UK. Continue reading Marks & Spencer extends customer contact partnership with Capita by five years →

Ascensos, the Scottish-based contact centre management specialist, has opened a new customer contact centre in Bucharest, Romania. The new facility is located within the state of art Frunzei building in central Bucharest and represents an initial investment of over £500,000. The opening ceremony was carried out by Ascensos’s Exceutive Chairman, Dermot Jenkinson. Continue reading Ascensos Expands European Operations →

Teleperformance, the worldwide leader in omnichannel customer experience management announced it received three prestigious Contact Center Outsourcing Company of the Year Awards from Frost & Sullivan, recognizing its entire regional operations in Asia Pacific, Europe and North America. Continue reading Teleperformance Wins Frost & Sullivan Company of the Year Awards for Asia Pacific, Europe and North America Regions →

Datacom announced they have entered into a 3-year contract with the Department of Home Affairs to provide client enquiry services as part of the Department’s programme to modernise its visa and citizenship services. Continue reading Datacom to provide client enquiry services for Dept of Home Affairs →

Infosys, a global leader in consulting, technology and next-generation services announced that it has been selected by Proximus, the largest telecommunications company in Belgium, to implement Excite – a business transformation program aimed at delivering superior digital customer experiences for its enterprise clients. Continue reading Proximus Partners with Infosys to Simplify and Digitize its Enterprise Solutions Ecosystem to Provide Superior Customer Experience →

Global customer service provider Arvato has won a place on a four-year UK government framework for contact centre services, allowing public sector organisations to access its expertise in customer services. Continue reading Arvato wins place on UK government contact centres framework →